State of Delaware · 4 hours ago
Social Service Technician
Delaware, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expThe State of Delaware's Department of Health and Social Services (DHSS) is committed to improving the quality of life for its citizens. The Social Service Technician will serve as the first point of contact for clients, assisting them with needs-based benefits and ensuring they receive efficient service.
Government
No H1B
Responsibilities
Distributes program benefits/resources to eligible clients
Distributes forms, brochures, fact sheets and other related information
Completes or assist clients in completing preliminary information and reviews forms for completeness
Provides routine information regarding programs
Writes and mails letters. Keeps records, submits required reports, completes or types routine forms or letters, addresses
Gathers routine information according to a standard format for use in determining eligibility of benefits
Conducts follow up activities on clients as assigned
Refers clients/cases to appropriate agency for additional resources
May prepare and submit source documents on case/client activity for data entry in accordance with established policies and procedures and may input data into an automated client information system
Receives and records applicant, recipient or vendor complaints concerning reception area problems, solves routine problems, or refers to appropriate worker
Arranges or reminds clients of interviews or related appointments, follows up to determine client's reason if appointment is not kept, and reschedules if necessary and may visit clients and/or ensure clients receive adequate transportation
Qualification
Required
Six months experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities
Six months experience in record keeping
Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services
Knowledge of using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data
Company
State of Delaware
The State of Delaware is an Equal Opportunity employer and values a diverse workforce.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Doug Rainey
Publisher and Chief Content Officer
Gerald Nagyiski
Chief Safety Officer
Recent News
2025-08-19
bloomberglaw.com
2025-05-17
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