Southern Dock Products of Charlotte - A Division of DuraServ Corp · 5 days ago
Billing Portal Analyst
Coppell, TX
Full-time
Onsite
Entry Level
2+ years expSouthern Dock Products of Charlotte, a division of DuraServ Corp, is seeking a Billing Portal Analyst II to focus on the collections process and manage customer accounts. The role involves resolving payment issues, maintaining accurate records, and improving cash flow by managing overdue invoices and customer interactions.
Facilities Services
Responsibilities
Managed customer collections through phone, email, and letters for overdue invoices and payment reminders
Reconciled customer accounts, identified discrepancies, and resolved payment issues
Ensured accurate application of payments to customer accounts and updated records accordingly
Conducted detailed credit evaluations and set appropriate credit limits based on company policy
Maintained detailed records of all collection activities, customer interactions, and payment arrangements
Qualification
Required
Managed customer collections through phone, email, and letters for overdue invoices and payment reminders
Reconciled customer accounts, identified discrepancies, and resolved payment issues
Ensured accurate application of payments to customer accounts and updated records accordingly
Conducted detailed credit evaluations and set appropriate credit limits based on company policy
Maintained detailed records of all collection activities, customer interactions, and payment arrangements
Knowledge of foundational accounts receivable and accounting principles
Knowledge of electronic billing procedures and industry standards
Skill in providing effective customer service and communicating both verbally and in writing
Ability to identify and resolve problems efficiently
Knowledge and advanced proficiency with Microsoft Office 365
Strong analytical skills for reviewing and verifying billing information
High School diploma or equivalent is required
Preferred
Associate or bachelor's degree, preferred
Combined experience in Accounts receivable collection practices of 2 or more years with education is desirable
Previous experience in technology platforms configuration, reporting, dashboards, and data management is preferred
Company
Southern Dock Products of Charlotte - A Division of DuraServ Corp
Southern Dock Products is the leading supplier and installer of Loading Dock Equipment, Overhead Doors, High-Speed doors, HVLS Fans, and material handling equipment to the businesses in Charlotte.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase