Software Guidance & Assistance, Inc. (SGA, Inc.) · 8 hours ago
REMOTE - User Experience Research
United States
Full-time
Remote
Senior Level
$50/hr - $57/hr
5+ years expSoftware Guidance & Assistance, Inc. (SGA, Inc.) is searching for a remote User Experience Research consultant to work with a premier Insurance client. The role involves scoping and executing custom research across digital assets to improve user experiences for various user groups, while collaborating with product development teams to meet business objectives.
Information TechnologyStaffing Agency
Responsibilities
Spearhead custom complex research initiatives to define our strategy Auto, Property, and Specialty insurance experiences, directly impacting user satisfaction and driving business outcomes
Champion our end-users by seamlessly integrating insights from diverse sources, including primary and secondary research, industry news, and operational data
Forge high-trust partnerships with colleagues across multiple teams and departments, fostering collaboration and innovation
Lead high-visibility research projects, collaborating closely with key stakeholders such as UX, Product Owners, IT, Analytics, and more
Lead the objective-setting and discovery process, including user persona development, journey-mapping, and interpretation of user goals
Showcase your ability to influence business partners to act on research insights by providing clear, actionable recommendations and relevant business context
Communicate findings with clarity and impact, tailoring your message for senior and executive-level stakeholders
Embrace diversity of perspective and foster effective collaboration with cross-functional teams to achieve shared goals
Qualification
Required
5+ years of UX Research experience in a corporate agile setting
Bachelor's degree in Human Factors, Human-Computer Interaction, Information Design OR Master's degree with 3+ years of relevant experience, Master's preferred
Expertise in a wide range of qualitative research methods, including usability studies, interviews, focus groups, surveys, card sorts, and heuristic reviews
Exceptional communication skills, adept at translating data into actionable insights both verbally and in writing
Expertise in data-driven storytelling, transforming raw data into compelling narratives and visualizations
Familiarity with quantitative and qualitative research tools like Qualtrics and UserZoom, as well as UX methodologies such as Design Thinking and Lean UX
Commitment to ongoing learning and staying current with industry techniques and tools
Strong organizational, analytical, critical thinking, and team-building abilities
Proven track record of effective collaboration with cross-functional teams
Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
Preferred
Experience in the insurance, financial services, or other highly regulated industry
Extensive experience with agile planning and development processes
A track record of independent decision-making with strong business judgment
Flexibility to adapt and excel in a dynamic environment
Experience with quantitative research methods
A commitment to diversity and inclusion, actively embracing and promoting different perspectives
Company
Software Guidance & Assistance, Inc. (SGA, Inc.)
For more than 40 years, SGA has delivered technology and resource solutions that Fortune 500 organizations, mid-size companies, state and local governments, and higher education institutions rely on to achieve their goals/missions.
201-500 employees
H1B Sponsorship
Software Guidance & Assistance, Inc. (SGA, Inc.) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (12)
2023 (19)
2022 (25)
2021 (41)
2020 (44)
Funding
Current Stage
Growth StageLeadership Team
Peter Taylor
CEO
Andrew Gallagher - CCWP
Senior Vice President - Strategic Partnerships
Company data provided by crunchbase