Shepherd Center · 6 hours ago
Financial Counselor Outpatient
Atlanta, GA
Full-time
Onsite
Entry, Mid Level
2+ years expShepherd Center is a renowned rehabilitation facility specializing in complex conditions such as spinal cord and brain injuries. The Financial Counselor is responsible for obtaining insurance verification, processing financial forms, and serving as a liaison between patients and financial services to enhance the patient experience.
AssociationHealth CareNewsNon Profit
Responsibilities
Financial Counselors serve patients and families by providing expertise in explaining benefit levels, insurance plans, and their applicability to patients planned or received services
Financial Counselors must interpret and explain benefits, explanations of benefits, authorizations and/or denials of services to patients and their families
Financial Counselors must be able to facilitate and manage follow through/coordination to obtain Single Case agreements for Out of Network patients when possible. They will work with Case Managers, Department Managers, the Director of Managed Care, and insurance company personnel to do so. They must explain the process of requesting a waiver/gap approval to patients and families
Financial Counselors are the first line in explaining Shepherd Center’s charitable programs and assist patients/families in completing/submitting the paperwork. They must explain any excluded services and administer any flat rate collections (i.e. PRP services)
Maintains the cash drawer, completes collections of copays, deductibles, planned services, processes credit card transactions, and communicates with the patient or guarantors
Financial Counselors must meet with and assist patients and families on the floors as required, demonstrating compassion, poise, and financial expertise
Must have working knowledge of CMS required notices, the No Surprises Act, delivering estimates and explaining them, and general managed care concepts. Must be able to negotiate and establish payment plans with patients as needed
Periodically rotates through all clinical departments to maintain fundamental insurance verification, registration, and Patient Access knowledge. Will cover all positions as needed
Qualification
Required
High School Diploma
Two (2) to Three (3) years' experience in insurance, preferably in a hospital setting
Knowledge of Commercial, Managed Care Contracts and Governmental Insurance Plans
Experience in automated systems, overall knowledge of business office procedures and hospital policy, knowledge of third-party payors
Excellent communication and customer service skills
Familiar with general office equipment; fax machine, calculator, copier, imprinter and embosser
Must have a working knowledge of PC spreadsheet and database software
Strong math aptitude required
Preferred
Associates or Bachelor's degree preferred
CPAR, CHAA or CHAM preferred
Company
Shepherd Center
Shepherd Center is a private, non-profit hospital that specializes in medical treatment, research, and rehabilitation.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
The Arthur M. Blank Family Foundation
2022-04-27Grant· $50M
Leadership Team
Alana Shepherd
Co-founder
Recent News
2025-09-17
Atlanta Business Chronicle
2025-01-06
Company data provided by crunchbase