Hayward Tyler · 9 hours ago
Information Technology Support Specialist
Colchester, VT
Full-time
Onsite
Entry Level
$25/hr - $29/hr
1+ years expHayward Tyler is a company focused on supporting business needs through effective technology and information systems. The Information Technology Support Specialist will be responsible for providing end-user support, managing the IT ticketing system, and assisting with network and system administration.
Machinery ManufacturingManufacturingProduct Design
No H1B
U.S. Citizen Only
Responsibilities
Sets up, configures, and supports end user hardware and software
Troubleshoot and fix/repair desktop hardware/software issues at root cause
Desire to work with users to ensure the available tools are functioning
Quick response to user needs
Willingness to spend time helping users understand the best use of available tools
Train staff on the proper/best use of available software
Create, update, and maintain end user documentation
Work with departments to build customized documentation and training plans for current and new employees
Triage and work incoming tickets
Escalate as necessary
Provide support for our PLM software
Assist users with adds, moves, and changes in the system
Maintain servers and network hardware
Assist with patching of servers
Assist with Network/System Administration
Supports Continuous improvement efforts through involvement in structured problem solving and other activities using LEAN concepts
Qualification
Required
1-3 years of experience in a support position; customer service or Help Desk type position or a combination thereof
Due to sensitive data handling for government contracts, U.S. Citizenship is required
An associate degree, or higher, in an IT related field or equivalent work experience
Advanced knowledge of Windows operating systems, required. Installation, repair, and troubleshooting
Knowledge/experience working with and managing a Microsoft Server based network (Active Directory, DHCP, DNS, File Sharing) is required
Experience working with a support ticketing system, required
After hours support of business applications is required
Some travel may be required
Excellent written and verbal communication skills, required
Experience working with and supporting the Microsoft Office suite, required
Strong interpersonal and problem-solving skills
Outgoing and willing to take the lead on projects and initiatives
Ability to get things done in a timely manner but yet with high quality and thoroughness
Detail oriented, organized, and highly motivated
Positive attitude and willingness to assist wherever needed
Great attitude towards teamwork and overcoming daily challenges
Responsible for other duties as assigned
Preferred
Experience administering and maintaining Product Center a plus
Experience with using and/or administering Microsoft SharePoint a plus
Experience supporting mobile devices in the enterprise is a plus
IT Industry certifications are also a plus, but not required
Company
Hayward Tyler
Hayward Tyler designs, manufactures and services performance-critical electric motors and pumps to meet the most demanding applications, as both an OEM supplier and trusted partner.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-09-01Acquired
Leadership Team
Tom Lyons
Chief Financial Officer
Company data provided by crunchbase