Philips · 4 hours ago
Customer Experience Data Analyst (Nashville, TN or Cambridge, MA)
Cambridge (US), Massachusetts, United States
Full-time
Onsite
Mid, Senior Level
$95K/yr - $152K/yr
5+ years expPhilips is a health technology company dedicated to providing quality healthcare access for everyone. The Customer Experience Data Analyst will transform complex healthcare data into actionable insights, collaborating across teams to enhance B2B customer experience through advanced analytics and AI.
B2BConsumer ElectronicsElectronicsLightingWellness
No H1B
Responsibilities
Collaborate cross-functionally: Work closely with Marketing Insights and Data Analytics team, product, marketing, clinical, and operations teams to implement data-driven improvements across the customer journey
Lead Voice-of-Customer (VOC) programs: Manage VOC initiatives, contribute to journey mapping, and generate real-time analytics to identify pain points and opportunities for improvement
Harness advanced analytics and AI: Use AI, automation, and digital tools (with a strong emphasis on Power BI, Excel, as well as Qlik and PowerPoint) to analyze both structured and unstructured data, including open-ended survey responses and customer comments, extracting themes, sentiment, and friction points to inform actionable planning
Create real-time customer journey insights and analytics: Support efforts to enhance and maintain dynamic, data-driven views of customer interactions, enabling proactive decision-making and continuous improvement across the program
Drive change management and continuous improvement: Lead or support initiatives to implement new digital features, process enhancements, and best practices that elevate the customer experience
Present complex findings: Communicate insights and recommendations to stakeholders at all levels using compelling data visualizations and clear, actionable narratives
Ensure compliance: Adhere to healthcare regulations and best practices in data privacy and security
Qualification
Required
You have a bachelor's degree in Market Research, Data Analysis, Digital Marketing, Business Intelligence, or a related field (master's degree a plus)
You bring 5+ years of analytical experience incorporating customer CRM and transactional data, with a deep understanding of how providers interface with technology in clinical operations and care delivery
You have hands-on expertise in advanced analytics, AI, automation, and digitalization projects, with a strong emphasis on Power BI, Azure Databricks, Excel
Your skills include deep experience working with data and cloud infrastructures, storytelling and presentation development skills, experience working with a CRM, you have an entrepreneurial mindset as a proactive change agent, passionate about continuous improvement and customer-centric innovation
You excel at cross-functional collaboration, stakeholder engagement, and possess strong skills in creatively communicating complex insights to diverse audiences up to C-Suite level
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position
Benefits
Generous PTO
401k (up to 7% match)
HSA (with company contribution)
Stock purchase plan
Education reimbursement
Company
Philips
Philips is a technology company that operates in various fields, including healthcare, consumer electronics, lighting, and home appliances.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$4.23BKey Investors
EXOR N.V.Bill & Melinda Gates FoundationInnovative Health Initiative
2025-03-19Post Ipo Equity
2024-05-23Post Ipo Debt· $756.82M
2023-11-07Grant· $44.6M
Leadership Team
Neil Mesher
CEO and SVP, UK and Ireland
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase