NYC Department of Social Services · 22 hours ago
JUNIOR GENETEC SECURITY ADMINISTRATOR
Brooklyn, NY
Full-time
Onsite
Entry Level
4+ years expThe NYC Department of Social Services (DSS) is seeking a Junior Genetec Security Administrator to support their Information Technology Services (ITS) team. The role involves managing and troubleshooting Genetec Security Center systems and providing helpdesk support for access control and CCTV systems.
ConsultingGovernmentNon ProfitSocial
Responsibilities
Manage the day-to-day operation, monitor, and troubleshoot of Genetec Security Center systems, including Omnicast (video management) and Synergis (access control)
Support Genetec Directory and Archiver servers, cameras, access control devices, body cameras (BWC), and assist with infrastructure tasks such as patching and server support
Work alongside senior engineers, to accomplish and maintain large-scale security project and server support, perform routine system health checks on servers, storage, and cameras; support Genetec Directory, Archiver, and Failover servers with guidance from senior engineers and monitor video retention, bandwidth utilization, and storage performance
Provide helpdesk support for issuance of ID cards and troubleshoot access card issues; configure card printers, update door schedules, manage user groups and monitor and support Cloud link status and perform corrective actions as required
Assist with Genetec server infrastructure tasks, firmware upgrades, and security patching; respond to Service Desk tickets related to CCTV and access control systems; download and provide video evidence on request and assist in installations, system upgrades, and vendor coordination for new deployments. Document incidents, troubleshoot steps, and configure changes
Maintain accurate inventory of security infrastructure assets; run scheduled daily, weekly, and monthly system reports and collaborate with senior staff to update system diagrams and documentation
Qualification
Required
A baccalaureate degree from an accredited college in computer science, engineering or a related field and four years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
A baccalaureate degree from an accredited college and eight years of satisfactory full-time experience related to datacenter engineering and operations, cloud engineering and operations, complex IT infrastructure engineering; or
Education and/or experience which is equivalent to '1' or '2' above
Preferred
Familiarity with Windows Server, networking fundamentals, SQL basics, and server build infrastructure
Knowledge of security equipment such as CCTV systems and card access technologies
Exposure to Genetec Security Center platforms
Foundational IT and security knowledge in enterprise-scale CCTV and access control systems
Genetec Security Center – Omnicast Technical Certification (SC-OTC-001)
Genetec Security Center – Synergis Technical Certification (SC-STC-001)
Benefits
Public Service Loan Forgiveness
Company
NYC Department of Social Services
The Department of Social Services (DSS) is comprised of the administrative units of the NYC Human Resources Administration (HRA) and the Department of Homeless Services (DHS).
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ann Marie Scalia
General Counsel & Chief Legal Officer
Beatriz Fritschler, MPA
Deputy Commissioner, Strategic Partnerships
Recent News
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2025-12-09
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