Belcan · 5 hours ago
Human Resources Specialist
Normal, IL
Contract
Onsite
Entry, Mid Level
$27.04/hr - $27.04/hr
2+ years expBelcan is seeking a People Partner Coordinator to serve as Tier 1 support for employee inquiries related to HR topics. This role involves managing employee cases, ensuring accurate documentation, and improving HR processes for a better employee experience.
Enterprise SoftwareIndustrial EngineeringProject ManagementSoftwareTechnical Support
Hiring Manager
Srinath Reddy
Responsibilities
Serve as Tier 1 support for employee inquiries across benefits, payroll, pay programs, people systems, policy, and general HR topics-via case, chat, and occasional walk-ups
Own end-to-end case handling: triage, diagnose, resolve or route; document clearly; close the loop on time and in full
Use our tools confidently, working in case management and HR systems (e.g., ServiceNow, Workday, iCIMS or similar) to research, process transactions, and keep records accurate
Create clarity at scale by leveraging response templates and knowledge articles; propose updates to keep content current and easy to follow
Escalate well: identify risk, apply judgment, and partner with COEs/People Partners when issues need Tier 2 support
Support lifecycle moments (e.g., onboarding tasks, employment changes, offboarding steps) with accuracy, urgency, and a great employee experience
Meet quality and timeliness standards (SLA, CSAT, first-contact resolution) while maintaining confidentiality and compliance
Continuously improve: flag trends, eliminate root causes, and suggest process or automation opportunities that make support faster and clearer
Qualification
Required
2+ years in HR shared services, People Operations, or high-volume employee/customer support
Systems fluency with HRIS and ticketing (ServiceNow, Workday, iCIMS or comparable tools)
Clear, empathetic communication-you simplify complexity, document well, and tailor your message to the audience
Sound judgment and discretion with sensitive information; strong attention to detail and follow-through
Bias for action in a fast-moving, ambiguous environment; you prioritize, adapt, and finish strong
Preferred
experience in benefits or payroll support
knowledge base authoring
contact center/chat workflows
shift flexibility during peak cycles
Company
Belcan
Belcan is a engineering services company offering design, manufacturing, and IT solutions for aerospace, defense, automotive, and more.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-06-10Acquired
Leadership Team
Dave Brandel
President & COO, Engineering Solutions
David Moya
DIRECTOR OF OPERATIONS
Recent News
2026-01-22
2025-10-31
Company data provided by crunchbase