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FanDuel · 14 hours ago

Communications Excellence Senior Manager

New York, NY

Full-time

Hybrid

Senior Level

$138K/yr - $173K/yr

5+ years exp

FanDuel is the premier mobile gaming company in the United States and Canada, and they are seeking a Communications Excellence Senior Manager to lead the communications strategy across the business unit. The role focuses on delivering effective messaging and ensuring high-quality communications while collaborating with various marketing and analytics teams.

Fantasy SportsGamingSports

Responsibilities

Define and own FanDuel Casino’s CRM communications strategy across lifecycle, promotional, proposition and x-sell communications

Lead cross-functional planning sessions across CRM Ops, Customer Marketing, Product Marketing and Brand

Build the framework for optimal communication personalization and ensure any engineering or MarTech related inputs are on roadmaps

Drive the comms experimentation roadmap in partnership with Marketing and CRM Ops teams

Prioritize tests across targeting, sequencing, channel mix, and content strategy

Ensure learnings are continuously integrated into communications planning cycles

Set and manage contact governance rules (send caps, pacing, eligibility)

Define and measure performance KPIs tied to total actives, sessions, engagement lift, and channel performance

Partner with Analytics and Commercial teams to evolve performance dashboards that drive actionability for both strategy and execution

Report learnings to leadership and inform long-term roadmap

Serve as the primary owner of CRM content orchestration – aligning messaging strategy with creative, brand tone, and business needs

Qualification

CRM communications strategyLifecycle marketingCRM ecosystemsExperimentation roadmapsPerformance-driven planningCommunicatorAsanaTableauCollaborative workWritten communicationVerbal communication

Required

5+ years in lifecycle marketing, CRM, customer strategy, or similar

Demonstrated success driving lifecycle engagement, retention, and active sessions

Strong understanding of CRM ecosystems (Braze, Xtremepush, Movable Ink, Segment, etc.)

Experience leading experimentation roadmaps and performance-driven planning

Excellent communicator who can build relationships and work collaboratively across multiple teams

Familiarity with Asana, Tableau, or equivalent tools

Exceptional written and verbal communication skills

Benefits

Medical, vision, and dental insurance

Life insurance

Disability insurance

A 401(k) matching program

Short-term or long-term incentive compensation

Cash bonuses

Stock program participation

Paid personal time off

14 paid company holidays

Paid sick time in accordance with all applicable state and federal laws

Company

FanDuel

Glassdoor4.1

FanDuel is a gaming company that offers sportsbook, daily fantasy sports, horse racing, and online casino games.

Founded in 2007

New York, New York, USA

1001-5000 employees

http://www.fanduel.com

Funding

Current Stage

Late Stage

Total Funding

$416.2M

Key Investors

Kohlberg Kravis RobertsShamrock Capital AdvisorsComcast Ventures

2020-12-03Acquired

2017-09-12Series E

2016-09-14Convertible Note· $55M

Leadership Team

Josh Ives

SVP Customer Experience Operations

Caralyn Cooley

Chief People Officer

Recent News

Sports Business Journal

A month without a voice gave FanDuel’s Christian Genetski time to reflect — and brace for the next storm

2026-01-19

FinanceFeeds

Plus500 Posts $792M Revenue as Long-Term Customers Drive Growth

2026-01-13

FX News Group

Plus500 registers FY 2025 revenue ahead of market expectations

2026-01-12

Company data provided by crunchbase