SDVS Technologies LLC · 1 hour ago
IVR Developer
United States
Contract
Remote
Senior LevelSDVS Technologies LLC is seeking a Senior IVR Developer to lead cloud engineering and operations for their IVR and customer experience products. The role involves planning, architecting, and deploying cloud-based solutions, particularly focusing on AWS technologies and IVR strategies.
Computer Software
Responsibilities
Responsibilities include strategic planning, architectural design, solution components selections, integration, using Amazon Connect LEX for IVR speech apps, Lambda functions, recording, identity, authentication, anti-fraud, routing, orchestration, desktop, WFM, analytics, reporting, and routing
Experience in supporting production systems covering the large-scale Cloud as well as On-prem Contact Center/IVR deployment
Help organizations understand and implement advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Need to shape and execute a strategy to build knowledge and broad use of AWS and other cloud-based technology
Need exceptionally good troubleshooting & problem-solving skills in software installation/administration, networking, architecture, and application issues
Leadership experience leading/managing up to 15+ engineers in different stages throughout technical carrier
Work with senior leaders, build a common vision of transformation and its strategy
Provide contact center infrastructure and contact center technology selection and support for future implementation incorporating the optimization, modernization with innovative technologies
Work with business units to understand Customer issues; identify, analyze, and translate business needs into functional specifications
Qualification
Required
Expert in Cloud Engineering & Operations (SaaS/PaaS Services) – plan, architect, design, deploy, automate, maintenance, monitor and support Cloud based deployments of Prophecy IVR & Customer Experience products, and other dependent Cloud computing tools in proprietary data centers as well as in AWS (Amazon Web Services) Cloud
Be an expert on Interactive Voice Response (IVR)/Omni channel Self-service & Contact Center solutions & applications
Be an expert in AWS Contact Flows, Lex bots, IVR Solution strategies
Expert in devising IVR call deflection strategies with Omnichannel experience
Expert in Conversation AI and Lex V2 and all AWS emerging technologies with speech and chat
Be an Innovative strategist with ability to build IVR deflection strategy, technology expert to build strong pillars to reduce CHT
Strong technical depth, business aptitude, and the ability to lead in-depth technology discussions, articulating the business value of the AWS platform and services
Build and design technical specifications for Res Ops IVR Strategy, experience, and delivery
Responsibilities include strategic planning, architectural design, solution components selections, integration, using Amazon Connect LEX for IVR speech apps, Lambda functions, recording, identity, authentication, anti-fraud, routing, orchestration, desktop, WFM, analytics, reporting, and routing
Experience in supporting production systems covering the large-scale Cloud as well as On-prem Contact Center/IVR deployment
Help organizations understand and implement advanced cloud-based solutions, and how to migrate existing workloads to the cloud. Need to shape and execute a strategy to build knowledge and broad use of AWS and other cloud-based technology
Need exceptionally good troubleshooting & problem-solving skills in software installation/administration, networking, architecture, and application issues
Leadership experience leading/managing up to 15+ engineers in different stages throughout technical carrier
Work with senior leaders, build a common vision of transformation and its strategy
Provide contact center infrastructure and contact center technology selection and support for future implementation incorporating the optimization, modernization with innovative technologies
Work with business units to understand Customer issues; identify, analyze, and translate business needs into functional specifications
Company
SDVS Technologies LLC
SDVS Technologies LLC (Formerly Premier IT Systems LLC) provides cutting edge support and custom products to our clients nationally as well as across International borders.
Founded in 2011
11-50 employees
H1B Sponsorship
SDVS Technologies LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (63)
2024 (43)
2023 (32)
2022 (62)
2021 (10)
Funding
Current Stage
Early StageCompany data provided by crunchbase