US Tech Solutions · 6 hours ago
Customer Service Specialist II
New Port Richey, FL
Contract
Onsite
New Grad, Entry Level
$18/hr - $21/hrUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand. They are seeking a Customer Service Specialist II who will provide technical, analytical, and work management support for Distribution, Customer Experience & Services, while ensuring exceptional customer service and accurate work results.
Information Technology
Hiring Manager
Mahesh Shan
Responsibilities
This position is responsible for providing technical, analytical, and work management support for Distribution, Customer Experience & Services
The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks
This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed
Creates appropriate work order to complete follow-up work
Assists in reconciling work order materials, labor, and equipment to represent actual field construction
Assists in resolving errors and prepares for close-out of construction work orders in work management system
Develops skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Prepares for and provides emergency restoration support as needed
Demonstrates good judgment in decision making
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Previous customer service experience & demonstrates excellent customer service skills
This position may also be utilized to provide administrative support to local leadership
Qualification
Required
High School Diploma/GED
Previous customer service experience & demonstrates excellent customer service skills
Exhibits effective written and verbal communication skills
Collaborates effectively in a team environment
Works independently in resolving problems
Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends
Takes ownership of customer issues and problems until resolved, requesting assistance as needed
Creates appropriate work order to complete follow-up work
Assists in reconciling work order materials, labor, and equipment to represent actual field construction
Assists in resolving errors and prepares for close-out of construction work orders in work management system
Develops skill set to report units of property to asset accounting accurately
Responsible for bargaining unit payroll
Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines
Prepares for and provides emergency restoration support as needed
Demonstrates good judgment in decision making
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
Founded in 2000
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
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2025-05-17
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2024-12-13
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