Pan-American Life Insurance Group · 15 hours ago
Desktop Analyst
Oak Brook, IL
Full-time
Hybrid
Entry Level
$18.30/hr - $25.70/hr
1+ years expPan-American Life Insurance Group (PALIG) is seeking a Desktop Analyst who will be the initial point of contact for all technology service requests and problem resolution. This role involves assisting both technical and non-technical customers with strong customer service skills and a solid background in desktop operating systems and applications.
Financial ServicesInsurance
Responsibilities
Technical point of contact for all employees
Demonstrate a friendly and helpful customer service attitude
Resolve problems by clearly listening, researching, identifying root cause and recommending a solution. If resolution requires another IT group, coordinate to final resolution
Initiate and coordinate onboarding and off boarding process for employees and contingent workers (temporary / contractors)
Setup, configure, deploy and support physical desktop/laptops, virtual desktops, phones, smartphones, tablets, 2 factor authentication and other mobile devices for new and existing employees
Maintain department standards for opening, updating, closing and escalating tickets in the Help Desk tracking system
Maintain accurate hardware and software inventory of company assets, ensuring license compliance is strictly enforced
Unlocking accounts
Provide and remove access per approved ticket process
Qualification
Required
Associate's degree in computer science or related field, Bachelor's degree preferred
1 year of desktop support experience preferred, but 2 years of experience may be substituted in lieu of degree
Strong working knowledge of the latest Microsoft Windows desktop Operating Systems and VMware View/Horizon virtual desktops
Knowledge of Cisco phone setup and configuration
Solid understanding of networking, Intune, Entra, Active Directory, TCP/IP, DHCP, DNS and Windows Server
Knowledge of AV systems and mobile device support
ITMS ticketing tool ServiceNow experience with basic knowledge of ITIL
Benefits
Comprehensive benefits including medical, dental, 401(k), paid time off, and tuition reimbursement
Medical and dental coverage available starting the first of the month following 30 days of service
Hybrid work opportunities
Company
Pan-American Life Insurance Group
Pan-American Life Insurance Group is a provider of insurance and financial services.
1001-5000 employees
H1B Sponsorship
Pan-American Life Insurance Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (2)
2021 (2)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
C
Carlos Recuero
CFO Panama / Board Member at Palig El Salvador
Steven A. Friedman
President of Finance and Investments and Chief Financial Officer
Recent News
2025-05-30
2025-03-19
Company data provided by crunchbase