Barclays Investment Bank · 3 weeks ago
Application Support Engineer
Building 400-115 South Jefferson Rd Campus, Whippany
Full-time
Onsite
Mid, Senior Level
$80K/yr - $120K/yrBarclays Investment Bank is seeking an Application Support Engineer to monitor and maintain critical technology infrastructure. The role involves resolving complex technical issues, executing preventative maintenance, and collaborating with various teams to enhance service delivery.
BankingFinancial Services
Responsibilities
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance
Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing
Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes
Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management
Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur
To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement
Requires in-depth technical knowledge and experience in their assigned area of expertise
Thorough understanding of the underlying principles and concepts within the area of expertise
They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard
OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate
Will have an impact on the work of related teams within the area
Partner with other functions and business areas
Takes responsibility for end results of a team’s operational processing and activities
Escalate breaches of policies / procedure appropriately
Take responsibility for embedding new policies/ procedures adopted due to risk mitigation
Advise and influence decision making within own area of expertise
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct
Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function
Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function
Make evaluative judgements based on the analysis of factual information, paying attention to detail
Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
Guide and persuade team members and communicate complex / sensitive information
Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation
Qualification
Required
Practical experience working within a support function & ITIL Environment
Experience with UNIX environment with exposure to one or more well-known UNIX flavours such as HP-UX, Sun Solaris and/or Linux
Experience working with databases such as Oracle, MS-SQL, or MariaDB, including fine tuning SQL queries, advanced investigation skills for performance issues and database profiling
Preferred
Windows based operating system experience
Experience job scheduling, batch jobs and have exposure to one or more of scheduling tools
Experience working under a DevOps model, with hands-on experience operating and developing various automation tools such as Nolio or Chef
Experience of Financial Services and Banking, with core knowledge of either Retail or Investment banking
Benefits
Medical, dental and vision coverage
401(k)
Life insurance
Other paid leave for qualifying circumstances
Company
Barclays Investment Bank
Barclays Investment Bank offers large corporate clients with strategic advisory, financing, and risk management solutions. It is a sub-organization of Barclays Corporate Banking.
Founded in 1997
10001+ employees
H1B Sponsorship
Barclays Investment Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Richard Lowe
Managing Director, Head of Large Corporate, UK
S
Sean White
Managing Director
Recent News
2025-12-29
2025-11-10
2025-11-10
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