Rockwoods Inc · 14 hours ago
Contact Center Genesys Cloud
Texas, United States
Contract
Onsite
Senior LevelRockwoods Inc is seeking an experienced Contact Center Operations Manager (Genesys Cloud) to lead contact center operations with a strong focus on SLA management and continuous improvement. This role is responsible for driving operational excellence, ensuring client expectations are met, mentoring teams, and introducing innovative process improvements to support business outcomes.
Information Technology & Services
Hiring Manager
Mohammed Shoaib
Responsibilities
Enhance operational processes to improve reporting, workflow efficiency, and business performance
Own client requirements and SLAs, ensuring support teams meet service expectations
Lead and mentor teams with clear communication of goals and priorities
Drive innovation and continuous improvement across contact center operations
Deliver solutions aligned with customer needs and business objectives
Qualification
Required
Strong experience in Contact Center Operations, preferably with Genesys Cloud
Proven people management and SLA ownership experience
Strong problem-solving and process improvement mindset
Excellent client communication and stakeholder management skills
Company
Rockwoods Inc
Our team has diverse group of experienced and talented professionals who can deliver everything from individual consulting and training to full-scale re-engineering, software planning, integration, database design, data migration and implementation.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase