Credit Acceptance · 1 day ago
Bilingual Title Specialist
United States
Full-time
Remote
New Grad, Entry Level
$22.25/hr - $25.93/hrCredit Acceptance is an award-winning company recognized for its strong workplace culture and commitment to employee growth. The Bilingual Title Specialist will serve as the primary contact for dealers and customers to resolve title issues, ensuring compliance and accuracy in processing requests.
Financial Services
Responsibilities
Provide customer facing, primary point of contact support for dealers, sales, internal and external customers in order to resolve title issues primarily via telephone and email
Accurately complete business requests and enforce Credit Acceptance’s lien on vehicles within standards of service for various request types
Monitor for legal/risk concerns by identifying when dealer processes are inconsistent with Credit Acceptance’s expectations and escalate as necessary
Professionally, respectfully and enthusiastically communicate with internal and external customers, Dealers, Auctions, DMV’s and other agencies to obtain needed documents or information necessary to complete title or lien requests and resolve title issues
Ensure the information we depend on to track actions and title and lien document location is accurately documented
Be solution focused when collaborating with others
Review and resolve title tasks: For all title/lien requests received you will ensure requests are completed within standards of service for each request type
Properly Identify missing titles issues or errors and resolve them
Support the Business: Provide title expertise and knowledge to our internal customers
Missing titles, titles problems and customer support: Work with internal and external customers to identify solutions for any title issues and process requests for consumer title needs. Spend time primarily on the phones to proactively receive inbound and initiate outbound calls
Remain compliant with our policies, processes and legal guidelines
Adhere to attendance as outlined in the department attendance policy
Qualification
Required
High school diploma
Fluency in spoken and written Spanish
Previous experience acting as a subject matter expert in a specialized area
Previous experience acting as a primary point of contact for customers in order to resolve issues and provide support
Experience in any position where you had to make logical decisions and resolve complex process issues with the information provided
Previous experience providing excellent customer service support, including timely and accurate responses to inquiries and issues
Have high speed internet connection with a minimum of 15mbps download speed
Proficient in Microsoft Office applications (Microsoft Outlook, Word and Excel)
Preferred
Experience in the finance or automotive industry
Experience with vehicle titles
Previous working in a call center environment
Associates degree in business or related field
Benefits
401(K) match
Adoption assistance
Parental leave
Tuition reimbursement
Comprehensive medical/ dental/vision
Many nonstandard benefits that make us a Great Place to Work
Company
Credit Acceptance
Credit Acceptance is an indirect finance company that helps eligible consumers restart financially.
Founded in 1972
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.85B2025-11-13Debt Financing· $500M
2025-02-13Post Ipo Debt· $500M
2024-12-20Post Ipo Debt· $300M
Leadership Team
Kenneth Booth
Chief Executive Officer and President
Recent News
2026-01-16
GlobeNewswire
2025-12-11
Credit Acceptance Corporation
2025-11-19
Company data provided by crunchbase