Custom Information Services · 7 hours ago
IT Technician – Level 2 – Dallas-Fort Worth, Texas
Dallas, TX
Full-time
Onsite
Mid Level
3+ years expCustom Information Services is seeking an experienced Level 2 IT Technician to join their team in the Dallas-Fort Worth area of Texas. This role focuses on supporting Managed IT clients across various industries, handling escalated technical issues and ensuring seamless IT operations.
ConsultingEnterprise Resource Planning (ERP)Information Technology
Responsibilities
Provide advanced technical support for desktops, servers, and network infrastructure at client sites and remotely
Diagnose and resolve complex hardware, software, and network issues
Manage and maintain Active Directory, including user accounts, group policies, and access permissions
Configure and troubleshoot network devices, including switches, routers, and firewalls
Implement and maintain server environments (Windows/Linux) and virtualization solutions (e.g., VMware, Hyper-V)
Perform routine maintenance tasks such as data backups, patch management, and system updates
Provide IT support for industry-specific software commonly used in Oil and Gas, such as SCADA systems, geological mapping software, ERP systems, and drilling applications
Implement and support Microsoft Office 365 solutions, cloud environments (Azure, AWS), and VPN configurations
Collaborate with clients on IT infrastructure projects, including installations, upgrades, and migrations
Maintain accurate and comprehensive IT documentation, including network diagrams, system configurations, and incident reports
Ensure the security of client environments by applying best practices for firewalls, antivirus, and data protection
Act as a point of escalation for Level 1 Technicians, providing mentorship and technical guidance
Qualification
Required
At least 3 years of hands-on experience in an IT support role, preferably in a Level 2 capacity
Strong knowledge of server administration (Windows Server and Linux), networking (LAN/WAN, VLANs, VPNs, DNS, DHCP), and virtualization technologies (VMware, Hyper-V)
Experience with Oil and Gas industry software, such as SCADA systems, ArcGIS, AutoCAD, Petrel, and ERP systems like SAP or Oracle
Proficiency in administering and troubleshooting Microsoft Office 365, Active Directory, and remote desktop solutions
Solid understanding of network protocols and experience with configuring switches, routers, and firewalls
Strong analytical skills with the ability to troubleshoot hardware, software, and networking issues independently
Knowledge of cybersecurity fundamentals and implementation of IT security measures
Excellent communication skills, both verbal and written, with the ability to work effectively with clients and team members
Preferred
Relevant IT certifications such as CompTIA Network+, CompTIA Security+, or Microsoft, Cisco, or VMware certifications are a plus
Company
Custom Information Services
Custom Information Services is a MSP (managed service provider) and ERP consulting firm.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase