Mimaki USA, Inc. · 18 hours ago
Strategic Account Manager
Los Angeles - Gardena, CA 90248
Full-time
Hybrid
Senior Level, Lead/Staff
$90K/yr - $110K/yr
8+ years expMimaki USA, Inc. is seeking a Strategic Account Manager who possesses strong relationship-building, communication, and negotiation skills. This senior-level position is responsible for managing and growing key accounts, serving as the primary point of contact for strategic clients, and collaborating with internal teams to ensure customer satisfaction and revenue growth.
AdvertisingManufacturing
Responsibilities
Account Management: Build and maintain strong relationships with strategic accounts. Understand the client's business objectives, challenges, and requirements. Act as the primary point of contact for the client and manage all aspects of the account relationship
Account Planning and Strategy: Develop and execute comprehensive account plans aligned with the client's business goals and the organization's objectives. Identify growth opportunities within the account and develop strategies to maximize revenue and customer satisfaction
Cross-functional Collaboration: Collaborate with internal teams, including sales, marketing, product, and customer support, to deliver exceptional service and value to the strategic accounts. Coordinate resources, resolve issues, and ensure effective communication and alignment between the organization and the client
Customer Retention and Satisfaction: Proactively manage customer satisfaction, address concerns, and ensure the timely resolution of issues. Regularly review performance metrics, customer feedback, and industry trends to identify opportunities for improvement and customer retention
Revenue Generation: Meet or exceed revenue targets for strategic accounts. Identify opportunities to upsell or cross-sell additional products, services, or solutions to maximize account revenue. Develop pricing strategies, negotiate contracts, and manage contract renewals
Business Development: Identify and pursue new business opportunities within strategic accounts. Conduct market research, gather customer insights, and collaborate with the sales team to develop and execute sales strategies to expand the account's footprint
Relationship Building: Develop strong relationships with key stakeholders within the client organization, including executives, decision-makers, and influencers. Establish trust, credibility, and a deep understanding of the client's business. Act as a trusted advisor and strategic partner to the client
Strategic Planning: Stay updated with industry trends, market dynamics, and competitive landscape within the client's industry. Conduct regular account reviews, assess business risks, and develop contingency plans to mitigate potential challenges
Performance Monitoring and Analysis: Track and analyze key performance indicators (KPIs) and metrics to measure the success and effectiveness of the account management strategies. Provide regular reports on account performance, revenue forecasts, and market trends to senior management
Provide timely and accurate reporting of sales activity and forecasts within the CRM and other updates as needed
Contract and Legal Compliance: Ensure compliance with contractual obligations, terms, and conditions. Collaborate with legal and finance teams to negotiate contracts, manage pricing, and resolve any legal or contractual issues
Customer Advocacy: Act as the voice of the customer within the organization. Provide feedback and insights to product development teams to drive product improvements and innovation. Advocate for the client's needs and requirements during internal discussions and decision-making processes
Industry and Market Knowledge: Stay abreast of industry trends, market dynamics, and emerging technologies within the client's industry. Attend industry events, conferences, and seminars to enhance industry knowledge and network with key stakeholders
Qualification
Required
Bachelor's degree (B.A.) from a four-year college or university and eight (8) to ten (10) years sales-related experience and/or training; or combination of education and wide/grand format inkjet sales experience
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
Ability to write speeches and articles for publication that conform to prescribed style and format
Ability to effectively present information to top management, public groups, and/or boards of directors
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plan and solid geometry and trigonometry
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Proficient on Company-provided hardware and software
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job
While performing the duties of this job the employee is regularly required to sit; and talk or hear
The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms
The employee is occasionally required to lift and/or move up to 10 pounds
The vision requirements include close vision
The noise level in the work environment is usually moderate
Work is normally performed indoors in a climate-controlled environment
Company
Mimaki USA, Inc.
Mimaki USA is a printing company specializing in digital printing services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase