Travis Credit Union · 7 hours ago
Assoc. Vehicle Servicing Specialist -Temp
Vacaville, California
Full-time, Contract
Onsite
Entry Level
$21.57/hr - $26.65/hr
1+ years expTravis Credit Union is seeking an Assoc. Vehicle Servicing Specialist to join their specialized team responsible for analyzing and verifying DMV documentation. The role involves ensuring compliance with DMV regulations, providing quality member service, and supporting internal and external business partners in the vehicle servicing process.
CommunitiesInternet
No H1B
Responsibilities
Provides support and ensures quality member service is provided at all times when communicating with members and internal/external business partners
Advocates for members regarding credit and achieving their financial goals
Identifies opportunities to deepen the member relationship by promoting and educating members with different options relating to their DMV loan transaction
Interprets conditions and verifies that all DMV requirements have been met and stays current on all states DMV regulations
Analyzes and validates supporting DMV documentation prior to the consumer loan application being processed to prevent fraud
Ensures quality control by confirming the DMV documents are in compliance on all credit union and regulatory guidelines
Prepares and submits appropriate title documentation necessary to secure TCU’s lien and follows-up on pending titles and DMV documentation
Accurately completes weekly/monthly departmental reports ensuring all deadlines are met to include random audits focusing on risk management
Identifies opportunities of improvements and changes of processes and policies to increase productivity and members’ experience
Analyzes, decisions, processes ‘skip a pays’, and manually adjusts account receivables
Provides assistance, direction and training to peers and internal business partners
Assists in all areas of Consumer Lending as needed
Qualification
Required
HS Diploma or equivalent
Minimum of 1 year of previous related work experience or 2 years of customer service or clerical work
Strong telephone communication skills
Effective, professional verbal and written communication skills
Ability to interact with diverse groups of people
Ability to use independent judgment and discretion when reviewing appropriate exceptions to Credit Union guidelines
Ability to provide leadership support, motivation, and professional development
Ability to navigate and process within multiple interdependent systems and tools
Ability to analyze needs and propose solutions that drive results
Ability to work in a fast-paced, team-oriented environment
Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision
Critical thinking and highly skilled at researching and effectively resolving DMV issues in a timely manner
Proficient mathematical and analytical skills to include calculating fees and balancing general ledger reports
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union
Candidates must have current authorization to work in the U.S. (no sponsorship available)
Benefits
Payroll and limited benefits will be managed through a third-party temporary agency.
Company
Travis Credit Union
Travis Credit Union (TCU) was founded on the principle of People Helping People.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant
Leadership Team
Chris Germann
Managing Director, Payment Services
Recent News
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