Supply Wisdom · 10 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years expSupply Wisdom is a company focused on delivering market-leading risk management solutions. They are seeking a Customer Success Manager to strengthen customer relationships, drive successful onboarding, and ensure long-term value realization through proactive engagement and insights.
Cyber SecurityInformation TechnologyProcurementRisk Management
Responsibilities
Serve as the primary point of contact and trusted advisor for assigned customer accounts, owning overall account health, renewals, retention, and growth
Understand customer business strategy and risk management posture, and lead customers through all phases of implementation using the Supply Wisdom Customer Success methodology
Build strong, long-term customer relationships to drive advocacy, satisfaction, and measurable outcomes
Drive product adoption and long-term value realization by proactively analyzing usage, feature adoption, and customer behavior to identify opportunities and risks
Develop and execute end-to-end customer engagement strategies, identifying white space and expansion opportunities
Collaborate cross-functionally to ensure seamless communication, timely issue resolution, and alignment on customer needs
Prepare and deliver customer-facing and internal presentations, reports, and insights to ensure stakeholder alignment
Advocate for customers internally by synthesizing feedback, recommending product or process improvements, and influencing outcomes
Monitor key performance metrics, including renewals, NPS, adoption, and sales performance, and drive timely interventions as needed
Qualification
Required
5+ years B2B customer support or account management experience, preferably in Third part Risk Management, supply chain or vendor management, Procurement, Technology/SaaS solutions company
A strong background in building and maintaining relationships with key business clients
In-depth knowledge of client relationship management strategies
Superb interpersonal, communication, and collaboration skills
Great problem-solving and analytical abilities
Excellent organizational and time management skills
Strong negotiation skills with a problem-solving attitude
Hands on experience with CRM software and Account Management systems
Good understanding of NPS model
Benefits
Health Insurance: Comprehensive health and accident coverage for peace of mind.
WFH Budget: Get equipped with a budget for your home office setup - whether it's a standing desk or cool gadgets, you're covered.
Quarterly Team Fun: Enjoy team lunches and bonding activities every quarter.
Personal Development: We support your growth with sponsorships for courses, conferences, and books.
Company
Supply Wisdom
Supply Wisdom is automating risk management, risk intelligence and monitoring on third parties and location services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$31.65MKey Investors
Jurassic Capital
2025-06-18Series B· $14M
2024-03-21Series Unknown· $6.15M
2022-01-27Series Unknown· $11.5M
Leadership Team
Jenna Wells
Chief Executive Officer & Board Member
Sean Cleary
Chief Financial Officer
Recent News
2026-01-07
Company data provided by crunchbase