Spectrum One · 17 hours ago
NICE CXone Developer - CXone Mpower & AI Specialist (Full Time or Part Time) (Remote)
United States
Full-time, Part-time
Remote
Mid Level
3+ years expSpectrum One is a technology partner focused on providing software development services to startups and corporations worldwide. They are seeking a specialized NICE CXone Developer to lead the optimization of contact center operations and implement AI-driven interactions using CXone Mpower.
DevOpsSoftwareUX DesignWeb Development
Responsibilities
Develop & Script: Design, build, and maintain complex contact workflows using NICE CXone Studio. You will create IVR, ACD, and omnichannel routing logic (Chat, Email, Voice, SMS)
Implement CXone Mpower: Lead the configuration of Mpower features, specifically Enlighten AI Copilots for agents and supervisors
API Integration: Use RESTful APIs to integrate CXone with our internal systems (CRM, Ticketing Systems, Custom Databases) to ensure "Experience Memory" travels with the customer
Prompt Engineering: Configure and fine-tune Generative AI prompts within the Mpower environment to ensure automated summaries and agent suggestions are accurate and brand-compliant
System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data to reduce friction in the customer journey
Qualification
Required
3+ years of hands-on experience with NICE CXone (formerly NiceInContact)
Advanced proficiency in CXone Studio (creating custom actions, snippets, and complex logic branches)
Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately
Strong experience with REST APIs, JSON, and XML
Proficiency in JavaScript for custom scripting within Studio actions
Ability to translate complex business requirements (from support managers) into technical script logic
A 'detective' mindset for digging into logs to find why a specific call routed incorrectly
Comfortable learning new features (like GenAI tools) as they are released
Preferred
Certified NICE CXone Implementation Partner or similar certification
Experience transitioning a contact center from legacy on-premise or standard cloud to an AI-first operation
Understanding of Workforce Management (WFM) and Quality Management (QM) data flows
Benefits
Competitive pay
Permanent work-from-home setup
Monthly virtual social activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.)
Annual company-wide face-to-face year-end celebrations
Quarterly face-to-face chill-outs with your team
Birthday treats, care packages, free vaccinations, etc.
Company
Spectrum One
Spectrum One is a software development company that provides web and mobile applications, UI/UX design, cloud, and devops services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Nadine Jamila
Founder & Managing Partner
Company data provided by crunchbase