TEKsystems · 5 hours ago
RR Desktop Support
Mineola, NY
Full-time
Onsite
Mid Level
$24/hr - $25/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Support professional. The role involves performing computer imaging, upgrades, and deployment of PCs and printers, as well as providing technical support and customer service to end users.
Information Technology
Responsibilities
Perform computer imaging, upgrades, and deployment of PCs and printers
Configure and support Wyse terminals
Set up and configure mobile devices, including iPhones and iPads
Install and support clinical software applications
Implement, install, maintain, and support end-user infrastructure equipment and software, including PDAs, Mac and PC workstations, printers, LAN-connected devices, AV systems, video conferencing, and telephony
Troubleshoot and resolve common hardware and software issues across supported systems
Conduct proactive diagnostic checks to ensure device performance and security compliance
Perform regular checkpoint rounds to ensure all equipment is fully operational
Maintain proper wire management, including before-and-after documentation
Communicate technical concepts, MCIT policies, and sensitive messages to end users in a clear, service-oriented manner
Provide one-on-one training and guidance on hardware, software, and standard procedures
Deliver exceptional customer service across all organizational levels with a solution-first attitude
Follow established communication standards to ensure alignment with MCIT messaging
Serve as a technical resource and provide recommendations on hardware and software acquisitions
Ensure all electronic and physical security policies for computers, data, and IT infrastructure are followed
Create and maintain documentation, including problem resolutions, configuration guidelines, and end-user instructions
Monitor assigned queues in the Front Range ticketing system, record real-time journal entries, and close tickets within service-level expectations
Meet daily ticket resolution targets and monthly performance goals, including the use of mobile tools for on-site support
Complete all administrative tasks in a timely manner, such as Innotas updates, journal entries, and use of standard email templates
Participate in planning and implementing small projects or department-specific initiatives
Support installations, rollouts, and upgrades of new hardware, software, systems, servers, and networks
Strive to reduce mean time to resolution while maintaining quality and consistency of support
Qualification
Required
Perform computer imaging, upgrades, and deployment of PCs and printers
Configure and support Wyse terminals
Set up and configure mobile devices, including iPhones and iPads
Install and support clinical software applications
Implement, install, maintain, and support end-user infrastructure equipment and software, including PDAs, Mac and PC workstations, printers, LAN-connected devices, AV systems, video conferencing, and telephony
Troubleshoot and resolve common hardware and software issues across supported systems
Conduct proactive diagnostic checks to ensure device performance and security compliance
Perform regular checkpoint rounds to ensure all equipment is fully operational
Maintain proper wire management, including before-and-after documentation
Communicate technical concepts, MCIT policies, and sensitive messages to end users in a clear, service-oriented manner
Provide one-on-one training and guidance on hardware, software, and standard procedures
Deliver exceptional customer service across all organizational levels with a solution-first attitude
Follow established communication standards to ensure alignment with MCIT messaging
Serve as a technical resource and provide recommendations on hardware and software acquisitions
Ensure all electronic and physical security policies for computers, data, and IT infrastructure are followed
Create and maintain documentation, including problem resolutions, configuration guidelines, and end-user instructions
Monitor assigned queues in the Front Range ticketing system, record real-time journal entries, and close tickets within service-level expectations
Meet daily ticket resolution targets and monthly performance goals, including the use of mobile tools for on-site support
Complete all administrative tasks in a timely manner, such as Innotas updates, journal entries, and use of standard email templates
Participate in planning and implementing small projects or department-specific initiatives
Support installations, rollouts, and upgrades of new hardware, software, systems, servers, and networks
Strive to reduce mean time to resolution while maintaining quality and consistency of support
Desktop, Windows 10, Support, Troubleshooting, Active directory, Windows, Customer service, Technical support, Office 365, Deployment, Hardware, Imaging, O365, Ticketing system, Outlook, Microsoft office
Preferred
Healthcare experience is a huge plus
A+ Certification is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase