Vensure Employer Solutions · 1 month ago
HR Business Partner - Southeast - On Site
Duluth, GA
Full-time
Onsite
Mid, Senior Level
4+ years expVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing comprehensive solutions for businesses. The HR Business Partner is responsible for delivering customized service solutions, ensuring compliance, and managing client relations to foster client retention and growth.
Customer ServiceFinancial ServicesHuman ResourcesRisk Management
Responsibilities
Work with targeted HR-centric clients delivering defined HR services (per GSM)
Interact with clients to understand their business model, HR practices, goals, and objectives
Provide customized solutions (handbooks, job descriptions, performance systems, compensation plans, onboarding processes)
Identify compliance concerns and partner with clients on coaching, counseling, reductions in force, off-boarding, and communication
Recommend training through Mineral
Document all client interactions in HRIS
Manage and resolve complex employee relations investigations
Provide investigation results to HR Manager and Regional AVP
Submit subpoenas/claims within deadlines
Act as liaison between client and internal operations
Run client retention processes to retain at-risk relationships
Work with internal teams, clients, and agents to achieve high retention
Set up and train users on payroll and reporting software
Maintain open communication with internal teams
Track and complete team projects and initiatives
Review weekly and monthly reports to support retention and analyze trends
Track repricing requests and ensure timely responses
Analyze data and review policies to answer client questions
File and maintain client records
Coordinate resolution of client issues
Oversee operational structural needs to ensure data integrity
Nurture relationships with business owners, client contacts, agents, and internal staff
Escalate and resolve client concerns
Monitor performance against service level agreements
Assist with execution of service plans and evaluate progress
Collaborate with internal departments for seamless service delivery
Gather and distribute client feedback
Build cross-functional partnerships to address issues and manage escalations
Manage client expectations in a fast-paced environment
Introduce and drive adoption of new products/services
Communicate compliance changes to clients
Contribute to process improvements
Perform annual client reviews
Prepare memos, correspondence, and documents
Schedule and maintain calendars
Attend trainings to stay current on laws and best practices
Travel may be required (local/long distance) to meet clients face-to-face or virtually
Qualification
Required
Excellent organizational, time management, and technical skills
Knowledge of HR best practices, employee relations, and federal/state/local laws
Experience across HR disciplines (relations, diagnosis, performance, recruitment, compensation, benefits)
Strong communication and interpersonal skills across cultures
Excellent customer service skills
Adherence to KPIs and SOPs
Ability to apply change management initiatives
Strong judgment under pressure
Business ethics and confidentiality
Ability to manage multiple projects and follow through
Strong problem-solving and decision-making skills
Root cause analysis proficiency
Ability to research and analyze data
Ability to prioritize and execute tasks under tight deadlines
Business acumen and owner's perspective
Bachelor's degree in HR, Business Administration, or related field (or equivalent experience)
24 years HR experience
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams)
Ability to remain stationary for 50%+ of time
Ability to observe details using electronic devices
Ability to communicate orally and in writing clearly
Must learn new tasks, maintain focus, make timely decisions, and meet productivity quotas
Must complete essential duties satisfactorily with or without accommodations
Presentation Skills: Ability to present to internal stakeholders, external partners, and senior leadership
Preferred
Bilingual (English/Spanish) preferred
Experience with HRIS and payroll platforms preferred
PRISM and PEO experience preferred
PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred
Benefits
Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
Company
Vensure Employer Solutions
Vensure Employer Solutions is a privately owned professional employer organization (PEO) headquartered in Chandler, Arizona, with offices in Sarasota, Florida, and Duluth, Georgia.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$2.2BKey Investors
Stone Point Capital
2024-10-14Debt Financing· $2.2B
2022-09-06Acquired
Leadership Team
A
Alex Campos
CEO
Pat Cleary
Chief Growth Officer
Recent News
Sports Business Journal
2025-10-24
bloomberglaw.com
2025-09-12
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