Deloitte · 14 hours ago
SAP Sales and Service Cloud Consultant
Boca Raton, FL
Full-time
Hybrid
Mid Level
$84K/yr - $155K/yr
3+ years expDeloitte is a leading consulting firm that empowers organizations to build deeper relationships with customers through innovative strategies and transformative technologies. The SAP Sales and Service Cloud Consultant will design, develop, and integrate complex application components while leveraging consultative skills and technical expertise to enhance client business environments and achieve results.
AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management
No H1B
Responsibilities
Help define system and integration architecture, technical requirements, and functional designs (including Business blueprint, flow mapping and business requirements analysis)
Create functional designs, process flows, configuration specs, test cases, prototyping test planning and execution, training coordination, and documentation of operational support procedures
Work with the client supporting Discovery & Explore workshops to understand as-is current state, business pain points and confirm business requirements
Build the required CRM functionality within SAP Sales Cloud and SAP Service Cloud environment (aka Cloud for Customer, C4C) to meet the client's requirements
Good understanding of SAP Field Service Management (FSM) Cloud and SAP Configure Price Quote (CPQ) Cloud functionality to meet client's end to end CX requirements
Help clients define forward-looking business strategies related to digital transformations
Advise on capabilities and solutions of the SAP CX/CRM portfolio for sales automation and customer service processes, and implementation roadmaps
Configure the solution and work with the Development team to design, build, test and deliver identified development objects
Qualification
Required
3+ years of experience in SAP CX implementations in Sales & Service transformations using SAP Sales and Service Cloud V1 / V2 and SAP BTP Build
3+ years of experience in SAP Sales Cloud & Service Cloud functional and technical configuration & setup including CTI integration
3+ years of experience in 'Lead to Cash' and 'Customer Service to Field Service' processes
Some experience in SAP FSM and SAP CPQ Cloud solutions
Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred
Experience in SAP Field Service Management (FSM) Cloud
Experience in SAP CPQ 2.0
Experience in SAP OTC - Sales and Distribution
Benefits
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Company
Deloitte
Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Muraya
Chief Executive Officer - East Africa
Joe Ucuzoglu
Global Chief Executive Officer
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