Family Fare Supermarkets · 13 hours ago
Part Time Personal Shopper
Gaylord, MI
Part-time
Onsite
Entry Level
1+ years expFamily Fare Supermarkets, part of SpartanNash, is a food solutions company that delivers grocery and household goods across the United States. The Part Time Personal Shopper role involves leading the eCommerce process for receiving and fulfilling grocery orders, ensuring quality control and customer satisfaction throughout the order picking and packing process.
Consumer GoodsFood and BeverageFruitGrocery
No H1B
Responsibilities
Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders
Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.)
Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction
Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items
Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed)
Report customer issues, shorts, overages, damages to store management immediately
Research and resolve customer complaints/problems in an appropriate and timely manner
Responsible to provide focused and effective customer service
Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed
Qualification
Required
Strong written and verbal communication skills; ability to communicate clearly and professionally with customers
Strong organization and prioritization skills
Ability to make decisions and solve problems
Suggestive Selling/Knowledge of Products
Detail Oriented
Ability to develop knowledge of products and store layout for efficient picking procedures
Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.)
Ability to work a flexible schedule based on the needs of the department
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally
The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently
Preferred
High school diploma or GED
One year of retail or related experience
Benefits
Robust and competitive Total Rewards benefits package
Company
Family Fare Supermarkets
With more than 75 locations, Family Fare Supermarkets have been serving Michigan families since 1962.
5001-10000 employees
Funding
Current Stage
Late StageRecent News
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