Accenture · 9 hours ago
Infrastructure Tech Support Practitioner ^6117131
Philadelphia, PA
Full-time
Onsite
Entry Level
$23.13/hr - $49.57/hr
2+ years expAccenture is a leading global professional services company, and they are seeking an Infrastructure Technical Support Practitioner. The role involves providing ongoing technical support and maintenance of production and development systems, troubleshooting hardware and software issues, and collaborating with team members to enhance support processes.
Business Information SystemsConstructionConsultingInformation ServicesInformation TechnologyInfrastructureManagement ConsultingOutsourcing
No H1B
Responsibilities
Provide ongoing technical support and maintenance of production and development systems and software products
Troubleshooting hardware and software issues, implementing technology at the operating system level across all server and network areas, and supporting specific software solutions and vendors
Perform independently and become a subject matter expert. Active participation and contribution in team discussions are required, along with providing solutions to work-related problems
Provide intermediate proficiency in Windows Desktop Operating Systems is required. Intermediate proficiency in Incident Management is recommended. Intermediate proficiency in IT Infrastructure Operations, Infrastructure Event Management, and Apple Mac OS is suggested
Diagnose and resolve technical issues efficiently to minimize downtime
Collaborate with team members to enhance support processes and improve service delivery
Document technical procedures and solutions for future reference and training. Stay updated with the latest technology trends and best practices in IT support
Qualification
Required
Minimum 2 years of work experience
Minimum 6 months of intermediate proficiency in Windows Desktop Operating Systems
Ability to be onsite 100% in Hershey, Pennsylvania
HS Diploma / GED
Preferred
Intermediate proficiency in Incident Management is recommended
Intermediate proficiency in IT Infrastructure Operations is suggested
Intermediate proficiency in Infrastructure Event Management is suggested
Intermediate proficiency in Apple Mac OS is suggested
Bachelor Degree
Benefits
Medical
Dental
Vision
Long-term disability coverage
A 401(k) plan
Paid time off
Company
Accenture
Accenture is a professional services company that provides solutions in strategy, consulting, digital, technology and operations.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6MKey Investors
Youth Business International
2018-10-01Grant· $6M
2001-07-27IPO
Leadership Team
Jeff Laue
CEO and Senior Managing Director of Accenture Digital Inside Sales
Aditya Tandon
Intelligent Automation Canada Lead
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase