Providence · 20 hours ago
Associate IS Support Technician - Field Tech Services
Richland, WA
Full-time
Onsite
Entry Level
$26.49/hr - $40.52/hr
2+ years expProvidence is a comprehensive health care organization that values its caregivers and promotes a culture of patient-focused care. They are seeking an Associate IS Support Technician to provide technical support and resolve IT service requests for caregivers, ensuring a positive customer experience and efficient problem-solving.
Hospital & Health Care
Responsibilities
Resolve caregiver issues and fulfill IT service requests
Provide timely, accurate support while keeping customer satisfaction front and center
Other duties as assigned—because superheroes adapt!
Resolve user issues involving various endpoint devices, printers, phones, mobile devices, computers, operating systems, network infrastructure technologies, and telehealth technologies, etc.…
Qualification
Required
H.S. Diploma or GED General Studies
Preferred
Associate Degree Computer Science, Electrical Engineering, Information Systems, or another related discipline
Coursework/Training: Current certification: A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA
2 or more years of experience in remote or IS field technical support
2 or more years of Healthcare IS experience
Clearly documents issues, steps taken, and resolutions in user-friendly terms
Builds trust and strong working relationships
Prioritizes tasks effectively and communicates when timelines are at risk
Uses time management tools in alignment with policies/procedures
Understands technical/application troubleshooting and persists through setbacks
Benefits
Retirement 401(k) Savings Plan with employer matching
Health care benefits (medical, dental, vision)
Life insurance
Disability insurance
Time off benefits (paid parental leave, vacations, holidays, health issues)
Voluntary benefits
Well-being resources
Company
Providence
Every day, 119,000 compassionate caregivers serve patients and communities through Providence St.
10001+ employees
H1B Sponsorship
Providence has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
Funding
Current Stage
Late StageLeadership Team
Brad Henry
Chief Executive Officer at Providence Willamette Falls Medical Center
Ranjit S. Hundal, MD, MBA, CPE, FACP, SFHM
Interim Chief Executive Officer
Recent News
2025-09-23
2025-09-13
Company data provided by crunchbase