AGI - Ag Growth International · 3 hours ago
Customer Support Specialist
Lenexa, KS
Full-time
Onsite
Entry Level
1+ years expAGI is a global food-based infrastructure company that provides equipment and technology solutions for agricultural commodities. The Customer Support Specialist role focuses on strengthening customer relationships by resolving issues, supporting product adoption, and ensuring a positive overall experience for farmers and dealers.
ManufacturingOrganic FoodSupply Chain Management
Responsibilities
Provide front-line customer support for AGI SureTrack BinManager and Farmobile PUC products, including troubleshooting technical issues, monitoring system health, and ensuring timely resolution of customer concerns
Manage high-volume inbound and outbound communication across phone, email, text, and voicemail while delivering professional, responsive, and customer-focused service
Track and document customer needs, system alerts, and health indicators to proactively identify risks, opportunities for expansion, and areas for improved product adoption
Collaborate closely with Sales, Field Service, Product, Accounting, and Operations teams to deliver seamless customer experiences, support lead generation, and coordinate follow-up on promotions, upgrades, and outreach campaigns
Support customer onboarding, education, and training through product guidance, webinars, and one-on-one support to strengthen product knowledge, adoption, and long-term success
Assist with e-commerce order coordination by reviewing orders, initiating quotes, and partnering with Sales and Accounting to ensure accurate processing and timely fulfilment
Represent AGI Digital through participation in farm shows, dealer visits, customer check-ins, and on-site support as needed to advocate for products and strengthen customer relationships
Qualification
Required
High school diploma or equivalent required; bachelor's degree in Agriculture, Business, or a related field - or equivalent work experience - preferred
1–3 years of progressive experience in customer support, customer service, or a related field; experience in agriculture, ag-tech, or a technical support environment is a plus
Comfort working with information systems and digital tools, including proficiency in Microsoft Word, Excel, PowerPoint, email, and other desktop/web applications; GIS knowledge is an advantage
Ability and willingness to travel up to 10% domestically as needed
Preferred
Experience with Salesforce or similar CRM platforms preferred but not required
Benefits
Competitive salaries
Benefits packages
Employee share purchase plan
Professional development activities
Company
AGI - Ag Growth International
At AGI we build the world’s food infrastructure.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Paul Householder
President and Chief Executive Officer
Beth Neal
Human Resources Director/Human Resources Business Partner
Recent News
Renaissance Capital
2026-01-17
2026-01-16
2026-01-16
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