Infor · 10 hours ago
HR Product Support Analyst
Atlanta, GA
Full-time
Onsite
Mid, Senior LevelInfor is a global leader in business cloud software products, and they are seeking a technical Product Support Analyst to join their Talent Acquisition systems team. The role involves resolving complex technical issues, engaging with customers to deliver solutions, and driving continuous improvement in product functionality and customer satisfaction.
Information and Communications Technology (ICT)Information ServicesManufacturingSoftware
No H1B
Responsibilities
Resolve highly complex, high-impact issues related to Talent Acquisition systems (e.g., Infor HR Talent), focusing on product functionality, system configuration, integrations, and technical environments - often serving as the final escalation point before engineering
Conduct in-depth functional and program analysis, testing, and debugging to diagnose and resolve customer-reported issues with precision and efficiency
Uphold a professional, service-oriented image by delivering clear, proactive communication and sustainable solutions that strengthen user confidence and team collaboration
Act as the go-to product and process expert on critical cases; coordinating cross-functional support efforts with sound judgement, technical leadership, and focus on minimizing downtime and maximizing productivity
Mentor junior team members, fostering a high-performing support culture, and driving continuous improvement in both team capabilities and customer satisfaction
Engage with high-priority customers to deliver fast, accurate solutions using advanced system and business knowledge—ensuring alignment with talent acquisition priorities
Translate real-world user feedback into actionable product recommendations, serving as a key liaison between customers and engineering to drive meaningful enhancements
Qualification
Required
Experience in supporting multiple product suites and modules, with underlying technical environments; demonstrated through analytical skills in data analysis, research, diagnostics, and resolution of diverse, complex technical issues
Experience supporting Human Resources Software (Benefits, Payroll, Talent Acquisition) processes and systems in a technical capacity (e.g., configuration, troubleshooting, or integration support)
Experience delivering efficient, high-impact service to clients under tight deadlines
Experience managing escalations and setting clear, realistic expectations with customers
Experience conducting virtual sessions or phone interactions including screen-sharing, troubleshooting complex technical issues, and facilitating interactive discussions with customers
Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future
Preferred
Bonus: Hands-on experience with Infor HR Talent (or other Talent Acquisition software suites such as Workday, SAP SuccessFactors, Oracle HCM, or iCIMS)
Bonus: Hands-on experience with computer programming or application coding (e.g., Java, JavaScript, SQL, or scripting)
Bachelor's degree in Business, Computer Science, or equivalent technical training preferred
Company
Infor
Infor is a global leader in business cloud software products for companies in industry specific markets.
Founded in 2002
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-07-06Acquired
Leadership Team
Keith Anderson
Senior Vice President Finance , Divisional CFO
Garrett D. Kramer
Regional Vice President | Channel Partnerships
Recent News
Computer Weekly
2024-03-12
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