PNC · 12 hours ago
Operations Work Lead Sr. - International Commerical Trade Collections
East Brunswick, NJ
Full-time
Onsite
Mid, Senior Level
$43K/yr - $77K/yr
1+ years expPNC is a company that values its employees as its greatest differentiator and competitive advantage. The Operations Work Lead Senior will oversee the day-to-day operations of documentary and clean collections within PNC Bank’s International Commercial Trade Department, ensuring compliance and service excellence.
BankingFinanceFinancial Services
No H1B
Responsibilities
Oversees operations workflow and assists team with executing complex transactions/processes
Monitors and coordinates operations workflow and resolves escalated issues. May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures. Partners internally to identify, resolve, and provide guidance regarding escalations. May interact with external customers and third parties in completing transactions or resolving escalated issues
Coaches team members and provides applicable training. Leads team huddles/meetings and/or continuous improvement sessions. Provides input on team member performance and development
Provides consultation and advice to internal and external customers. Reviews existing processes and drives improvements/implementation. Updates standard operating procedures. Participates in and serves as subject matter resource for projects
Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures. Participates in risk mitigation activities. Verifies completeness and accuracy of procedures
Qualification
Required
Strong working knowledge of International Commercial Trade Collections and ICC URC 522
Proven ability to lead workflow and manage operational risk without formal people management authority
Experience handling escalations, compliance reviews, and client-impacting issues
Strong communication and decision-making skills
High attention to detail and accountability in a regulated banking environment
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Preferred
Accountability
Ensure Compliance
International Commerce
International Trade Compliance
People Management
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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