Airoha Technology · 12 hours ago
Application and Customer Support Engineer - Software
San Jose, CA
Full-time
Onsite
Mid Level
$144K/yr - $210K/yr
3+ years expAiroha Technology is a company specializing in Broadband products, seeking an Application and Customer Support Engineer. The role involves providing technical support to USA customers, including customized feature development, system integration, issue debugging, and leading cross-functional teams for root cause analysis.
Information TechnologyManufacturingTechnical Support
Hiring Manager
Shih-Han Li
Responsibilities
Learn debug concept of different product types(PON, Ether WAN), and apply to different Airoha platforms (RDK-B, OpenWRT, Prpl)
Clarify the test environment (eq. test equipment, test topology, test cases, test steps)on site, and be able to duplicate customer issues
Identify customer issues referring to troubleshooting guide
Follow R&D’s instructions to collect information and logs (eq. Wi-Fi sniffer, FW logs) for investigation
Cooperate with company operations, including attending exhibitions, product demonstrations, issue clarification, and reference board training
Write user guide for customer reference and record the debug experiences
Cooperate with R&D teams in Taiwan, China, and India
Qualification
Required
More than 3 Years Broadband Engineering/Customer Support Work Experience
Experience with Linux environments and networking protocols, including Home Gateway troubleshooting
Strong communication skills, with the ability to clearly identify customer needs and effectively collaborate with R&D teams in Taiwan, China, and India
Skilled in logical problem-solving and troubleshooting using technical documentation
Able to work independently and as part of a team
Preferred
Well-organized communication
Wi-Fi knowledge
Programming skills (C, C++, etc.)
A Master's degree in Computer Science
Mandarin language ability
Benefits
Comprehensive health insurance coverage
Life and disability insurance
Company paid holidays
Paid time off (PTO)
Parental leave
401K
Company
Airoha Technology
Airoha Technology plays an important role in MediaTek Group's strategy.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-01Series Unknown
Recent News
2024-10-25
2024-02-04
Company data provided by crunchbase