Amplitude · 9 hours ago
Technical Support Specialist
San Francisco Bay Area
Full-time
Hybrid
New Grad, Entry Level
$80K/yr - $120K/yrAmplitude is the leading digital analytics platform, helping over 4,300 customers build better products and digital experiences. As a Technical Support Specialist, you will provide exceptional customer service by leveraging your product knowledge to troubleshoot and resolve customer issues, ensuring a high-quality experience throughout the customer lifecycle.
AnalyticsBig DataEnterprise SoftwareInformation TechnologyProduct ManagementSaaSSchedulingSoftware
Responsibilities
Answer and/or escalate all support tickets via Zendesk ticketing system
Drive resolution by digging in and escalating challenging tickets
Ensure that all tickets meet our service level agreements
Potentially do on-call weekend support
Work closely with internal account team stakeholders to drive data trust in key accounts
Provide customers a great experience using Amplitude and working with our team
Create and update non-technical and technical documentation as the product evolves
Report to the company any common themes or questions that arise and driving change
Develop and improve support processes by partnering with global team members
Qualification
Required
Completed your Bachelor's Degree
Present yourself with professionalism, friendliness, and a willingness to assist
Empathize with customers and be their advocate
Ability to learn and explain a technical product or concept
Natural curiosity and are a problem solver
Passion about analytics and the problems they solve
Preferred
Experience with some code, SDKs, and APIs is not required but some knowledge could help you ramp faster
Benefits
Excellent health insurance
Flexible time off
A monthly wellness stipend
A 12-week parental leave
A subscription to Modern Health
A generous Learning & Development stipend
Company
Amplitude
Amplitude is a product intelligence platform that provides digital product tools that help teams run and grow their businesses.
Founded in 2012
501-1000 employees
H1B Sponsorship
Amplitude has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (22)
2023 (19)
2022 (16)
2021 (23)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
$311.48MKey Investors
Sequoia CapitalGICIVP
2021-09-28IPO
2021-08-01Secondary Market· $4.6M
2021-06-09Series F· $150M
Leadership Team
Spenser Skates
CEO, Co-Founder
Curtis Liu
Co-founder, CTO
Recent News
solutionsreview.com
2026-01-17
2026-01-16
2026-01-16
Company data provided by crunchbase