24 Seven Talent · 4 hours ago
Customer Success Analyst
Irving, TX
Contract
Onsite
Entry, Mid Level
$40/hr - $43/hr24 Seven Talent is seeking a Customer Success Analyst to serve as a subject-matter expert on a customer platform. This role involves driving platform adoption, providing actionable insights, and supporting customer-centric strategies through analytics and stakeholder engagement.
Human ResourcesRecruiting
Responsibilities
Become a subject-matter expert (SME) on the C-Shopper Customer Insights platform through training, coaching, and collaboration with other team members
Own assigned user groups and ad hoc projects to drive high platform adoption and sustained usage
Deliver product support and best-practice guidance across platform modules, including Customer Insight Reports, Assortment, and Price/Promotion tools
Provide actionable guidance, case studies, and real-world examples that demonstrate high-value insights for user groups to apply and present
Partner with assigned user teams to act as the voice of the customer, supporting customer-centric sales and marketing strategies for supplier products
Coach and support user teams on how to effectively leverage insights in decision-making and presentations
Execute customer success processes, including onboarding, ongoing support, and adoption strategies
Deliver ad hoc analytics, insights, and presentations to support complex external user needs and select supplier commercial initiatives
Help define and track metrics to measure C-Shopper program impact, customer satisfaction, platform usage, and user group productivity
Proactively identify and remove barriers that slow or prevent project delivery and user success
Conduct user group evaluations and gather feedback; communicate insights and recommendations to internal stakeholders
Monitor market and customer trends to continuously improve user experience, operational excellence, and innovative approaches in partnership with vendor teams
Qualification
Required
Bachelor's degree in Business, Analytics, Marketing, Economics, or a related field
Experience in analytics, insights, customer success, or platform enablement roles (retail, CPG, or SaaS experience preferred)
Strong analytical skills with the ability to translate data into clear, actionable insights
Experience supporting or enabling users on analytics platforms or tools
Excellent communication and presentation skills, with the ability to engage both technical and non-technical audiences
Strong stakeholder management skills and comfort working with cross-functional teams and external partners
Highly organized, proactive, and comfortable managing multiple user groups and priorities simultaneously
Ability to anticipate challenges, remove roadblocks, and drive adoption and continuous improvement
Company
24 Seven Talent
24 Seven partners with companies to get marketing, creative, and digital work done by providing the right talent, innovation, and insights.
Founded in 2000
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Morgan Stanley Asia
2016-10-06Private Equity
Leadership Team
Celeste Gudas
Chairwoman, Founder
Recent News
2025-11-13
2025-10-10
Company data provided by crunchbase