Gartner · 13 hours ago
Workday Operations Analyst
Irving, TX
Full-time
Hybrid
Entry, Mid Level
$56K/yr - $78K/yr
2+ years expGartner, Inc. is a leading research and advisory company that provides expert analysis and insights to help enterprise leaders succeed. The Workday Operations Analyst role involves providing specialized support in Workday HCM, managing operational inquiries, and executing various technical and functional projects within the HRIS organization.
Business DevelopmentConsultingInformation Technology
Responsibilities
Individually answer escalated associate questions and concerns usually related to exceptions to the process or policy
Work with senior level individuals to obtain approvals for requests
Drive completion of complex, specialized processes/transactions such as:
Reporting – Create simple custom reports, schedule reports, update report expiring
Data Management – Mass Data Loads, Data Quality Auditing
Organizations – Create, edit, deactivate organizations and role assignments, reorganizations, position swaps
Leave of Absence – Process Severance payments, and update calendars
Benefits – Provide Coverage history, Enrollment Instructions, Annual Renewal
Compensation – Load Statutory increases/adjustments, quarterly bonuses, other ad hoc group payments
Talent Acquisition – Complete Candidate purge, Rescind Hires, and source corrections
Identify, support, and (when appropriate) escalate the bug/issue resolution processes
Conduct trend and Root Cause Analysis (RCA)
Support compliance requests, including liaising with key contacts to understand changes in regulatory environment
Execute quality assurance efforts to ensure the accuracy of processes, data, and information within HR systems
Design, build, test, and deploy new functionality:
Business Process changes – Condition rules, custom notifications, help text, etc
Custom Report Development and report scheduling
Monitor delegation and completion of Workday processes
Coordinate with HRIS, HRBP and COE to develop Tier 0 and Tier 1 content
Escalate unresolved HR customer inquiries to the Product Team as needed
Qualification
Required
Bachelor's degree in computer science, Information Systems or related field preferred
Minimum 2 years of experience with Workday HCM, including experience with business processes, data structure, domain and security, EIBs, reporting & calculated fields, and data auditing
Strong understanding of business processes for all Workday modules
Hands on experience on JIRA, ServiceNow
Knowledge of HR business processes
Strong Microsoft Excel skills
Strong service orientation with a high sense of ownership and accountability
Proven ability to work independently and as part of a distributed team, taking direction from multiple team members
Strong analytical, troubleshooting and problem-solving abilities
Strong work ethic and motivated to achieve goals and exceed expectations
Exceptional time management skills and an ability to handle multiple assignments and meet deadlines
A ‘systems' thinker with a process orientation and significant attention to detail
Superior interpersonal, written and oral communication skills
High level of executive presence
Ability to collaborate successfully with a global team
Preferred
Change management experience preferred
Benefits
Generous PTO
401k match up to $7,200 per year
The opportunity to purchase company stock at a discount
Company
Gartner
Gartner provides fact-based consulting services, helping clients use and manage IT to enhance business performance.
10001+ employees
H1B Sponsorship
Gartner has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (51)
2024 (43)
2023 (60)
2022 (66)
2021 (96)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$800M2025-11-13Post Ipo Debt· $800M
1993-10-15IPO
Leadership Team
Eugene Hall
CEO
Patrick Stakenas
Vice President, Team Manager - Tech CEO Go To Market - High Tech and Invest Research
Recent News
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