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California Franchise Tax Board · 2 days ago

Compliance Representative

Sacramento, CA

Full-time

Hybrid

New Grad, Entry Level

$5,528/mo - $6,924/mo

The California Franchise Tax Board is seeking a Compliance Representative to promote business entity tax filer compliance. The role involves perfecting cases for filing enforcement assessments and responding to correspondence and inquiries regarding state filing requirements for business entity non-filers.

GovernmentNon ProfitTax Preparation

Responsibilities

Promote business entity tax filer compliance in the Filing Enforcement (FE) Section

Perfects cases for filing enforcement assessments

Examine and respond accordingly to less complex correspondence through Case Management (CM) and Taxpayer Folder (TPF)

Directly respond to incoming telephone calls through the Automated Call Distribution (ACD) System providing information and guidance regarding state filing requirements for business entity non-filers

Process work lists by analyzing, reviewing, and perfecting accounts for business entity non filers to ensure that the correct income is associated to the correct account

Qualification

Integrated Non-Compliance SystemBusiness Entity Tax SystemTaxpayer Information SystemMicrosoft OfficeContact center experienceCustomer service skillsAnalytical skillsIndependenceAccountabilityVerbal communicationWritten communicationProblem solving skillsInterpersonal skillsTeamworkInitiativeIntegrity

Required

Working knowledge of the Integrated Non-Compliance System (INC) Business Entity Tax System (BETS) Taxpayer Information System (TI) Taxpayer Folder (TPF) Case Management (CM), Centralized Revenue Opportunity System (CROS), and comparable tax accounting software and systems

Properly making account adjustments/ transactions in the INC, BETS, TI, TPF and CM, systems, and comparable tax accounting software and systems

Ability to interpret and accurately explain complex provisions of the California Revenue and Taxation Code, the Internal - Revenue Code, public service bulletins, and other operating procedures regarding personal income tax law, filing requirements, filing enforcement practices, collection activities, while maintaining taxpayer privacy and data confidentiality requirements

Proficient in Microsoft Office (Outlook, Word, Excel)

Experience working in a contact center (telephone, correspondence, and email)

Result driven with a positive attitude

Excellent verbal and written communication skills

Excellent customer service and interpersonal skills

Strong analytical and problem solving skills

Ability to effectively deal with the public and establish and maintain positive working relationships

Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability

Assist and responds to incoming telephone calls from a ACD phone line. Provides information and guidance regarding filing enforcement requirements for business entities. Explains the application of applicable Revenue and Taxation Codes to callers to ensure filing accuracy and compliance

Company

California Franchise Tax Board

Glassdoor3.8

The Franchise Tax Board is responsible for administering two of California's major tax programs: personal income tax and corporation tax.

Founded in 1929

Sacramento, California, USA

5001-10000 employees

https://www.ftb.ca.gov

Funding

Current Stage

Late Stage

Leadership Team

Marion Hughes

Chief Technology Officer

Marlene White

Retired CTO Planning and Analysis

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