EMCOR Services Scalise Industries · 6 hours ago
Preventive Maintenance Account Manager
Lawrence, PA
Full-time
Onsite
Mid LevelEMCOR Services Scalise Industries is seeking a Preventive Maintenance (PM) Account Manager to manage and grow long-term service relationships across Western Pennsylvania. This role is responsible for overseeing assigned maintenance accounts, ensuring contract compliance, customer satisfaction, renewal retention, and identifying opportunities for service enhancements and project work.
Construction
Responsibilities
Serve as the primary point of contact for assigned preventive maintenance customers
Build and maintain strong, trust-based relationships with property managers, facility managers, and building owners
Conduct regular site visits to review performance, address concerns, and reinforce value
Ensure customer expectations are met or exceeded in all aspects of service delivery
Provide regular account updates and participate in weekly reporting and review calls with the General Manager
Manage PM agreements from onboarding through renewal
Coordinate with service operations to ensure scheduled maintenance is completed accurately and on time
Review work order history, equipment performance, and service trends
Proactively address recurring issues and recommend improvements
Develop basic energy spend and equipment performance analyses to help customers understand operating costs, identify inefficiencies, and demonstrate the value of preventive maintenance
Lead PM contract renewals, including scope reviews and pricing discussions
Identify upsell and cross-sell opportunities including additional PM coverage, repairs, replacements, controls, and energy-related improvements
Partner with sales and operations teams to transition identified opportunities into quoted work
Conduct proactive outbound prospecting, including cold calling, as part of weekly activity expectations to identify new preventive maintenance opportunities
Maintain accurate CRM and account records
Track renewal timelines, customer touchpoints, cold call activity, and service performance metrics
Prepare weekly activity and pipeline reports for review with the General Manager
Prepare basic account reviews and summaries for management as needed
Qualification
Required
Ability to travel throughout Western Pennsylvania
Strong interpersonal and communication skills
Excellent organizational and time-management abilities
Comfortable working independently while remaining accountable to team objectives
Proficiency with Microsoft Office
Preferred
College degree preferred (business, marketing, engineering, or related field)
Experience in HVAC, mechanical services, facilities management, or building services
Prior account management, customer success, or service coordination experience
Familiarity with preventive maintenance agreements and service contract models
Benefits
Competitive salary and benefits package
Company
EMCOR Services Scalise Industries
EMCOR Services Scalise Industries is a single source provider of mechanical, electrical, and fire protection services to commercial and institutional clients.
Founded in 1946
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2010-02-25Acquired
Leadership Team
Mark Malencia
Chief Executive Officer
Pietro Chirumbolo
Chief Operating Officer
Company data provided by crunchbase