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California Franchise Tax Board · 2 days ago

Senior Compliance Representative

Sacramento, CA

Full-time

Hybrid

Senior Level

$6,646/mo - $8,324/mo

California Franchise Tax Board is seeking a Senior Compliance Representative to promote business entity compliance with state income and franchise tax-filing requirements. The role involves examining and responding to complex inquiries related to compliance practices and providing guidance to business entities regarding program requirements.

GovernmentNon ProfitTax Preparation

Responsibilities

Promote business entity compliance with state income and franchise tax-filing requirements

Examine and respond appropriately to the most sensitive and complex inquiries pertaining to statewide compliance practices, policies, legal issues applications and requests concerning the Voluntary Disclosure Program (VDP)

Directly respond to incoming telephone calls and correspondence providing information and guidance regarding program requirements for business entities

Review public facing communications for content and accuracy including, letters, web pages and informational publications

Qualification

Integrated Non-Compliance SystemBusiness Entity Tax SystemCalifornia RevenueTaxation CodeMicrosoft OfficeContact center experienceCustomer service skillsAnalytical skillsIndependenceAccountabilityVerbal communicationWritten communicationProblem solving skillsInterpersonal skillsTeamworkInitiativeIntegrity

Required

Working knowledge of the Integrated Non-Compliance System (INC) Business Entity Tax System (BETS) Taxpayer Information System (TI) Taxpayer Folder (TPF) Case Management (CM), and comparable tax accounting software and systems

Properly making account adjustments/transactions in the INC, BETS, TI, TPF and CM, systems, and comparable tax accounting software and systems

Ability to interpret and accurately explain complex provisions of the California Revenue and Taxation Code, the Internal Revenue Code, public service bulletins, and other operating procedures regarding personal income tax law, filing requirements, filing enforcement practices, collection activities, while maintaining taxpayer privacy and data confidentiality requirements

Proficient in Microsoft Office (Outlook, Word, Excel)

Experience working in a contact center (telephone, correspondence, and email)

Result driven with a positive attitude

Excellent verbal and written communication skills

Excellent customer service and interpersonal skills

Strong analytical and problem solving skills

Ability to effectively deal with the public and establish and maintain positive working relationships

Ability to work independently and in a team environment while demonstrating initiative, integrity, ownership, and accountability

Assist and responds to incoming telephone calls from the dedicated phone line. Provides information and guidance regarding the voluntary disclosure program requirements for business entities and individuals. Explains the application of applicable Revenue and Taxation Codes to callers to ensure filing accuracy and compliance

Company

California Franchise Tax Board

Glassdoor3.8

The Franchise Tax Board is responsible for administering two of California's major tax programs: personal income tax and corporation tax.

Founded in 1929

Sacramento, California, USA

5001-10000 employees

https://www.ftb.ca.gov

Funding

Current Stage

Late Stage

Leadership Team

Marion Hughes

Chief Technology Officer

Marlene White

Retired CTO Planning and Analysis

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