Aircall · 7 hours ago
GTM Onboarding, Program Manager - New York
New York, NY
Full-time
Hybrid
Entry, Mid Level
$90K/yr - $110K/yr
2+ years expAircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue and scale. The GTM Onboarding, Program Manager will own the end-to-end onboarding delivery for all GTM teams, focusing on process and product excellence while ensuring cross-functional integration.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
GTM Onboarding
Define and own global onboarding standards and learning journeys for all GTM roles, including: SDRs, BDRs, AEs, AMs, PAMs, Customer Engineers, Solution Engineers, Forward Deployed Engineers (FDEs) and Support teams
Drive the evolution toward a robust, scalable, and modern onboarding engine by leveraging a dedicated LMS, gamified learning paths and staging environments to provide a full learning immersion and support long-term skill development
Partner with GTM adjacent teams to improve the immediate operational readiness of newcomers
Become a primary PoCs for newcomers through their first month to support their initial workings and run enablement sessions to cement their product & process foundations
Build workflows & automations to track onboarding progress, improve onboarding accountability and pre-emptively identify areas for improvement
Own the continuous optimization of the onboarding experience and its outcomes, through qualitative feedback, performance and ramp data and the regular enrichment of activities based on the latest programs, frameworks, and initiatives driven by Field Enablement
Act as the primary enablement point of contact for the BDR audience on an as-needed basis, to influence the scope and rollout of new tools, process changes, and priority field requests
Build, tailor and communicate training to the xDR audience to maximise process adoption
Qualification
Required
2–3 years or more within a GTM facing role
Excellent communication and stakeholder management skills, with a strong aptitude to adapt your communication style to your audience
Strong command of GTM outreach tools
Hands on experience building Salesforce reports and with low-code orchestration tools (Zapier, Make, n8n, Workato)
Complete understanding of our end-to-end buyer journey
A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase