Citizens · 2 days ago
Experience Owner (Digital)
Westwood, MA
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $190K/yr
7+ years expCitizens is a financial services company that is seeking a senior product leader to drive the Private Bank Digital North Star initiative. The Experience Owner will be responsible for developing product strategies, managing cross-functional teams, and enhancing digital banking capabilities for business clients.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Lead the development and execution of product strategies for Private Bank and Business Banking digital experiences, including account access, entitlements, and money movement enhancements
Convert high-level vision into detailed requirements and acceptance criteria, ensuring the delivery meets quality, scope, and value standards. Prioritize features and enhancements based on client feedback, banker input, market research, and business priorities
Collaborate closely with engineering, design, fraud, compliance, operations, and business partners to deliver seamless, secure, and scalable solutions. Ensure alignment and successful product delivery across Private Bank, Private Wealth, and Business Banking lines
Expand and enhance online and mobile banking capabilities for business clients, including wires (domestic/international), RTP, bulk payments, higher limits/controls, and policy-driven entitlements. Integrate with core banking, identity/SSO, notifications, and dependent technology
Oversee the entire product development lifecycle from concept to launch to ongoing optimization, ensuring high-quality deliverables on time and within budget. Understand how your products fit into the larger ecosystems and anticipate impacts from changes in other parts of the business, partnering to evaluate tradeoffs of technical decisions and customer experience impacts
Champion innovation by challenging the status quo and identifying sustainable value creation opportunities. Facilitate continuous improvements through team discussions, market research, competitive assessments, and user feedback
Build robust test & learn agendas and analyze user data to optimize the deposit account opening experience and improve conversion rates. Implementing automation testing when appropriate
Ensure all digital experiences comply with relevant banking regulations, data privacy laws, and risk management standards. Partner with risk, compliance, and fraud teams to proactively address regulatory changes and emerging risks
Communicate product plans, progress, and results to executive leadership, stakeholders, and cross-functional teams. Rally teams around the product vision and influence prioritization across partner teams
Provide mentorship and guidance to junior product managers and cross-functional team members, fostering a culture of collaboration, innovation, and agile delivery. Empower pod members to continuously learn and grow
Lead product demo and reviews, develop UI prototypes, assist with data provisioning, and analyze usage, behavioral, transactional and technical data
Qualification
Required
7+ years of product management experience in financial services, with a strong record of delivering successful digital products for Private Banking, Wealth Management, and Business Banking clients
Demonstrated ability to lead complex initiatives, working within Agile Pods or cross-functional teams to drive rapid delivery cycles and transformation efforts
Deep understanding of client-facing portals, digital servicing tools, and business banking operations
Strong leadership and communication skills, with the ability to influence and collaborate effectively across functions and levels of the organization
Comprehensive understanding of product management methodologies such as Agile, Scrum, and Lean
Proficiency with product management tools including JIRA and Confluence
Analytical mindset with the ability to use data to make informed decisions and drive product improvements
Passion for technology and innovation, with a customer-centric approach to product development
Experience managing multiple pods/squads and mobile/web app development teams
Comfortable with ambiguity and a hunger to learn and tackle new challenges
Preferred
Bachelor's degree in business, computer science, engineering, or related field; MBA or advanced degree preferred
Experience in business banking product development
Benefits
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
Company data provided by crunchbase