TEKsystems · 6 hours ago
Helpdesk Engineer
Marshall, MI
Contract
Hybrid
Entry, Mid Level
$20/hr - $25/hr
2+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. They are seeking a Helpdesk Engineer to serve as the primary point of contact for IT support tickets, diagnose and resolve hardware and software issues, and provide support for mobile devices.
Information Technology
Responsibilities
Serve as the primary point of contact for all IT support tickets, providing assistance to employees in both the office and on the manufacturing floor
Diagnose and resolve hardware and software issues on Windows-based desktops and laptops
Provide support for mobile devices, including Apple iPhones/iPads and Android phones/tablets
Deploy and configure new hardware, including workstations, laptops, and mobile devices, across all areas of the facility
Troubleshoot and provide support for large-scale printers and thermal transfer printers used in production
Perform hands-on component replacement and upgrades
Utilize basic network skills to troubleshoot connectivity issues (wired and wireless)
Assist with the deployment and configuration of network devices as needed
Document all support tickets and resolutions in the help desk system
Create and update knowledge base articles for common issues
Demonstrate a strong eagerness to learn and adapt to new technologies and processes
Qualification
Required
Minimum of 2-3 years of experience in an IT support or help desk role, preferably within a manufacturing or industrial environment
Proven experience in a hands-on technical support capacity
Proficiency in troubleshooting Windows 10/11 and basic knowledge of Active Directory
Experience supporting and troubleshooting both iOS and Android mobile devices
Familiarity with production-specific hardware, especially industrial printers
Basic understanding of networking concepts (e.g., TCP/IP, DNS, DHCP)
Help desk support, Support, Windows 10, Office 365, Customer service, Help desk, Desktop
Serve as the primary point of contact for all IT support tickets, providing assistance to employees in both the office and on the manufacturing floor
Diagnose and resolve hardware and software issues on Windows-based desktops and laptops
Provide support for mobile devices, including Apple iPhones/iPads and Android phones/tablets
Deploy and configure new hardware, including workstations, laptops, and mobile devices, across all areas of the facility
Troubleshoot and provide support for large-scale printers and thermal transfer printers used in production
Perform hands-on component replacement and upgrades
Utilize basic network skills to troubleshoot connectivity issues (wired and wireless)
Assist with the deployment and configuration of network devices as needed
Document all support tickets and resolutions in the help desk system
Create and update knowledge base articles for common issues
Demonstrate a strong eagerness to learn and adapt to new technologies and processes
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase