TRAiNED · 1 month ago
Software Support Engineer
United States
Full-time
Remote
Mid Level
$95K/yr - $120K/yr
3+ years expTRAiNED is seeking a Software Support Engineer to provide advanced technical support for software applications, focusing on client onboarding and customization. The role involves troubleshooting complex technical problems, executing database scripts, and ensuring smooth client implementation while acting as a liaison between clients and internal teams.
Artificial Intelligence (AI)Data Collection and LabelingData IntegrationInformation TechnologyProductivity Tools
Responsibilities
Investigating and resolving production incidents: Analyzing and documenting solutions for production issues, debugging, and performing complex testing
Troubleshooting and debugging: Identifying and resolving software defects, performance issues, and other technical problems
Root cause analysis: Identifying the underlying causes of issues to prevent recurrence
Developing and implementing solutions: Coding, testing, and deploying fixes and enhancements to improve application stability and performance
Maintaining documentation: Creating and updating technical documentation, such as user guides, troubleshooting procedures, and knowledge base articles
Collaborating with other teams: Working with development, QA, and infrastructure teams to resolve complex issues and improve software quality
Monitoring application performance: Tracking key metrics, identifying potential issues, and optimizing application performance
Ensuring compliance: Following established software development lifecycle (SDLC) methodologies and risk guidelines
Tier 2 Support: Diagnose and resolve escalated technical issues beyond Tier 1 capabilities, including software bugs, performance problems, and configuration errors
Client Onboarding & Customization: Assist new clients with setup, configuration, and customization of software solutions to meet business needs
Database Script Execution: Run and validate SQL scripts for data migration, updates, and troubleshooting
Qualification
Required
3+ experience in software development
Strong technical skills in relevant programming languages and technologies: MERN, C#, .Net, Entity Framework, T-SQL
Experience in the Mortgage sector a plus
Open-Source experience is a plus
Experience with Microsoft Azure or general cloud development
Experience with Cross-browser, Adaptive/Responsive development and design
Experience with scalable and secure web architecture
Experience with Visual Studio and/or Postman
Strong communication and interpersonal skills
Familiarity with ITIL framework (or similar) and incident management processes
Experience with source and version control systems, caching frameworks
Experience with various SDLC methodologies (Scrum, Kanban, Hybrid)
Ability to recommend, design and implement new code seamlessly
Experience with client onboarding and software customization
Familiarity with scripting and automation tools
Knowledge of RESTful APIs and scalable web architecture
Proficiency in troubleshooting and debugging software applications
Must be able to pass a Federal, State, and Local criminal background check
Company
TRAiNED
TRAiNED utilizes artificial technology to automate manual processes while achieving productivity improvements.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.26MKey Investors
Innovation Works
2025-08-26Seed
2023-03-06Pre Seed· $0.26M
Leadership Team
Jonathan Freed
Chief Executive Officer
Kyle Jenkins
Chief Information Officer
Recent News
Company data provided by crunchbase