Linxup · 17 hours ago
Customer Success Specialist
Chesterfield, MO
Full-time
Onsite
Mid Level
3+ years expLinxup is a fast-growing company that provides telematics software solutions for service companies and fleet-based businesses. They are seeking a Customer Success Specialist to build relationships with clients, manage their success, and ensure high customer engagement and retention.
Fleet ManagementGPSSaaSSoftware
Responsibilities
Deliver a positive Linxup customer experience for our customers; owning the success of the customer journey through providing timely and appropriate resources and guidance the leads to high level of customer retention
Work with clients to establish their personal goals with our solution, and purposely work with them to achieve their goals
Manage expectations and deadlines with customers to keep them on track for a successful onboarding experience
Internal and External Advocate: Be our customer’s go-to person and navigate internal processes to provide the best outcome for the client and our market
Respond to questions, concerns, and feedback in a positive, empathetic and consultative manner; escalating internally when appropriate
Build strong, consultative relationships with our customers, their fleet managers and business owners, to ensure they can confidently use the Linxup platform
Establish a high level of personal credibility and build strong relationships to improve customer satisfaction
Monitor customer health, usage, and activity to assess risk and apply retention initiatives
Recognize trends in the customer life cycle and collaborate with internal teams on solutions to improve the customer experience
Establish a trusted/strategic advisor relationship with each assigned client
Be comfortable interacting with the customers leveraging all manners of communication, including phone calls, email, social networks, and webinars
Work cross functionally to identify cross sell opportunities that lead to new business results
Proactively engage with customers to communicate new product features that bring value to their business needs
Ask for and leverage client referrals, associations and networking to pass leads to our sales teams
Other various tasks and assignments not listed above may be expected in this role
Other duties as assigned
Qualification
Required
A 3+ year work history preferably in customer success or similar roles within a SaaS organization
Genuine passion for creating a positive experience and bringing meaningful value to our customers
Team oriented individual who enjoys collaborating with others
Strong ability to effectively manage your time and prioritize across multiple customers and deadlines with the help of a CRM
Ability to review customer performance data and trigger customer outreach accordingly
Effective and respectful communication on the phone, through email and in person. You can confidently interact with all levels of an external organization
A passion for building business plans, and executing strategic initiatives with your customers
Proven ability to succeed in an ever evolving, metrics-driven environment
Previous experience in a role directly managing customer success and onboarding customers into a new solution
Strong self-initiative and proactive problem solving
Preferred
Related Bachelor's Degree preferred (Sales, Marketing, Business Administration etc.)
Comfortable in a fast-paced technology company, start-up experience is a plus
Benefits
Medical
Dental
Vision
Life
401(k)
Flexible Time Off (FTO)
Company
Linxup
Linxup provides a fleet tracking, equipment tracking, and dash cam solution to make field service companies safer and more productive.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Runway Growth Capital
2023-11-22Debt Financing· $50M
Leadership Team
Drew Reynolds
Chief Executive Officer
Paul Inman
Chief Executive Officer
Recent News
Business Wire
2026-01-16
2026-01-16
2026-01-14
Company data provided by crunchbase