RICOH COLOMBIA · 1 week ago
Administrator, Technical Support Production
Parma, OH
Full-time
Onsite
Mid Level
3+ years expRicoh Colombia is an integrated solutions provider that connects people and technology. They are seeking an Administrator for Technical Support Production who will be responsible for the operation and maintenance of high-end production equipment, ensuring customer satisfaction through timely and accurate project execution.
Information Technology & Services
Responsibilities
Follows Ricoh Service Excellence performance requirements
Responsible for any or all of the following functions including copy and mail center services, convenience copier fleet management, and various support services
Maintenance and operation of high-end production equipment, such as roll-fed continuous production systems
Responsible for the set-up, calibration, and performance of the equipment
Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner
Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work
Achieves Time Productive statistics by meeting standards established by the facility
Maintains all required reporting tools
Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals
Demonstrates the ability to transfer files electronically by sending files from the network to color equipment
Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location
Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment
Troubleshoots all hardware and software issues with equipment
Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure
Presents professional appearance to clients by dressing in a professional attire according to company standards
Presents a clean and organized working area
Maintains and orders inventories of equipment parts in accordance with company guidelines and processes
Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime
Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies
Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products
Demonstrates required digital competencies associated with assigned products and level assignments
Performs troubleshooting and repairs or replaces equipment components as necessary
Completes technical training on new equipment as assigned
Performs other duties as assigned
Qualification
Required
Requires high school diploma or equivalent
Requires minimum of 3 years of related experience
Technical aptitude to learn the set-up (including the software controls) and operation of complex printing equipment
Excellent customer service skills
Good organizational skills and ability to prioritize
Ability to use, calibrate and troubleshoot office and complex technical equipment
Preferred
Experience of three years in a roll-fed printing environment
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase