Congruex · 4 days ago
Intern, Jr. Help Desk Engineer
Boulder, CO
Internship
Onsite
Intern, Entry Level
$20/hr - $20/hrCongruex is looking for an Intern, Jr. Help Desk Engineer to join our corporate team. This role will be responsible for maintaining a high caliber of customer service in regard to troubleshooting, maintenance, and training customers on tools and hardware.
Civil EngineeringConstructionNetwork HardwareTelecommunications
Responsibilities
Respond to all user requests via emails, phone calls and walk-ins
Create, manage and work all ticket requests in the IT ticket management system
Resolve all level one and some low level two IT related issues
Escalate unresolved issues to senior IT support
Coordinate and follow-up on all tickets for all levels of support
Provide detailed information regarding the solution of all tickets
Add resolutions of recurring issues to the IT knowledge base
Install, maintain and troubleshoot all software and application related issues
Microsoft Windows 10
Microsoft Office 365
Adobe (Reader, Acrobat)
Web browsers (Internet Explorer, Firefox, Chrome, Safari)
All other applicable applications deemed necessary
Install, repair and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners and copiers
Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
Coordinate the creation of all new user accounts
Assist users with managing all user accounts
Assist with special projects as deemed necessary
Assist cybersecurity team with mitigation and remediation efforts as requested
Qualification
Required
High school degree or equivalent
Must be enrolled in an accredited university/college program
Or a very recent graduate with a bachelor or grad degree
Must be at least 18 years of age
Punctual; ontime for work, and ontime delivery of commitments
Excellent written and verbal communication skills
Self-motivated and able to work without supervision
Energetic and eager to tackle new projects and ideas
Ability to maintain confidential information
A positive can-do attitude and openness to trying things new ways
Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
General networking (TCP/IP, DNS, and WINS)
Windows 10
MS Office, Adobe Products, and WEB applications
Experience performing virus removal in applications such as malware
Preferred
ITIL training
MacOS working knowledge of setup, install of apps and troubleshooting connectivity
Accustomed to working in a fast paced and changing environment
Deadline driven, self-motivated, and technically savvy
Excellent verbal and written communication skills
Superior time management skills
Strong attention to detail
Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities
Critical thinking skills; make assessments and provide solutions to problems
Superior customer service. Dedication to providing customers 'White Glove Service'
Benefits
Health benefits
Wellness resources
401(k) retirement planning
Employee recognition and leadership development programs
Company
Congruex
Congruex provides digital network design and build services for modern infrastructure needs.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Congruex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$141.42MKey Investors
Crestview Partners
2024-08-16Series Unknown· $8M
2022-05-10Series Unknown· $54.2M
2021-08-19Series Unknown· $3.4M
Leadership Team
Neel Dev
Chief Financial Officer & Chief Revenue Officer
Kevin O'Hara
Founder and Executive Chairman
Recent News
Mergers & Acquisitions
2024-11-25
2023-12-22
Company data provided by crunchbase