Echo360 · 3 weeks ago
Customer Success Manager (Education-01.2026)
United States
Full-time
Remote
Senior Level
$80K/yr - $100K/yr
5+ years expEcho360 is a global leader in transformative learning solutions for education and business. The Customer Success Manager will lead account management and relationship efforts to drive customer satisfaction and retention for Echo360's products and services in higher education and corporate enterprise accounts.
EdTechEducationHigher EducationInformation Technology
Responsibilities
Proactively drive and execute customer retention and renewal strategies, mitigating churn and ensuring continued adoption of Echo360 solutions
Showcase product value and ROI through data-driven insights and strategic alignment with client goals
Serve as the primary point of contact for a portfolio of Echo360 customers, fostering strong long-term relationships and acting as a trusted advisor
Regularly engage with clients to understand their needs, challenges, and opportunities, and provide proactive support and solutions
Conduct regular check-ins to gather feedback, measure satisfaction, and address any concerns escalating issues to senior management for visibility and action
Develop an in-depth understanding of Echo360 products, features, capabilities, use cases, workflows, and benefits
Stay up to date with product updates and developments to effectively communicate the Echosystem’s value to clients
Conduct product demonstrations and showcase how the platform can address specific educational challenges
Partner with product and engineering teams to identify areas for product improvement and include customers in ongoing product user group and beta offerings
Analyze user data and generate actionable insights to inform health/risk vectors for customers in your portfolio
Create and deliver regular performance reports to clients, highlighting key metrics and demonstrating the impact of the platform on their educational initiatives
Conduct quarterly business reviews of key metrics including usage, support tickets, trend analysis, strategic alignment, and goal setting
Qualification
Required
Bachelor's degree (preferred), graduate degree (a plus)
A minimum of 5 years related professional experience in: Consultative sales or account management or customer success
Experience with Cloud/SaaS Applications
Outstanding verbal and written communications skills
Well-organized self-starter, able to handle multiple tasks with minimal oversight
Working knowledge of educational Learning Management Systems
Technically savvy individual who can master and demonstrate Echo360 products
Proficiency using CRM and Customer Success tools, preferably Salesforce and Gainsight
Strong team player who can effectively collaborate and lead activities with the overall territory team
Willingness/availability to travel
Preferred
Experience in Academic technology, eLearning, or instructional design (a plus)
Benefits
Medical
Dental
Vision
Life & disability insurance
A 401(k) plan with company match
An unlimited PTO policy
Company
Echo360
Echo360 combines all of the video capabilities into a single, smart solution that is so easy to manage.
51-200 employees
Funding
Current Stage
Late StageTotal Funding
$214.75MKey Investors
o15 Capital PartnersRunway Growth CapitalDuchossois Technology Partners
2024-05-14Debt Financing· $43M
2022-01-11Acquired
2019-05-01Debt Financing· $15.5M
Leadership Team
D
Debbie Mitchell
Vice President, Human Resources
Recent News
2025-11-26
Morningstar.com
2025-11-22
2025-11-21
Company data provided by crunchbase