Integrated Power Services · 23 hours ago
Collections & Credit Supervisor
Greenville, SC
Full-time
Onsite
Senior Level
5+ years expIntegrated Power Services is seeking a Collections & Credit Supervisor to lead the centralized collections and credit oversight within their Shared Services department. This role involves supervising collections staff and managing customer credit holds while ensuring compliance with company policies and improving cash flow across the enterprise.
Electrical DistributionIndustrial Engineering
Responsibilities
Lead, coach, and develop Collections and Credit team members in alignment with IPS Core Fundamentals and Shared Services standards
Establish clear expectations for productivity, professionalism, and compliance with IPS policies and controls
Conduct regular one-on-ones, performance reviews, and corrective action, including PIPs when necessary
Ensure consistent application of collections and credit processes across all supported locations
Oversee daily collection activities to ensure timely follow-up, accurate customer communication, and consistent execution of collection strategies
Act as the primary escalation point for large-balance, high-risk, or strategically significant customer accounts
Partner with Sales, Operations, and Service Center leadership to resolve complex disputes, chronic delinquency, and payment issues
Approve and manage escalation strategies, including payment plans, structured resolutions, and executive involvement when required
Ensure unresolved issues are elevated appropriately to Shared Services leadership in accordance with IPS escalation protocols
Exercise delegated authority to place and release customer credit holds within IPS DOA guidelines
Evaluate customer exposure, payment history, and dispute status prior to approving credit releases
Recommend exceptions, extended terms, or exposure increases outside of authority limits to senior leadership with supporting analysis
Ensure credit holds and releases are communicated clearly to Sales and Operations to minimize business disruption while protecting IPS
Maintain complete, auditable documentation for all credit decisions
Review and approve credit applications, credit limits, and terms in accordance with IPS credit policy and DOA
Perform credit risk assessments using financial statements, credit bureaus, and trade references
Monitor portfolio-level risk and proactively identify deteriorating accounts requiring intervention
Enforce consistent application of IPS credit standards across regions and customer segments
Own and report AR and credit KPIs, including DSO, % current, past-due balances, dispute aging, and high-risk exposure
Monitor and report on accounts on credit hold, including root cause, duration, and resolution status
Ensure compliance with IPS internal controls, audit requirements, and documentation standards
Partner with leadership on continuous improvement initiatives to reduce disputes, improve cash application, and accelerate collections
Serve as the Shared Services point of escalation for Sales, Operations, and Service Center leadership related to credit risk and large accounts
Travel approximately 25% to Florida and North Carolina service centers to support alignment, training, and resolution of escalated matters
Participate in cross-functional meetings to address systemic AR, billing, or customer issues
Support IPS initiatives related to acquisitions, ERP transitions, and process standardization
Qualification
Required
Minimum 5+ years of experience in Credit and Collections, with at least 2 years in a supervisory or escalation-focused role
Demonstrated experience managing credit holds, releases, and high-risk accounts in a multi-location environment
Strong leadership, decision-making, and escalation management skills
Deep understanding of credit risk, AR exposure management, and collections strategy
Ability to balance commercial realities with firm adherence to IPS policy and controls
Excellent written and verbal communication skills, including executive-level communication
Highly analytical and data-driven with strong documentation discipline
Proficiency with ERP systems, AR/collections tools, and Microsoft Excel
Preferred
Bachelor's degree in Finance, Accounting, Business, or related field preferred
Company
Integrated Power Services
Integrated Power Services is an engineering company that offers electric motors and generators services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-19Acquired
Leadership Team
John Zuleger
President and CEO
Robert Koren
Former CEO/Owner at NAT'L - now in an advisory role with IPS
Recent News
2025-12-19
Integrated Power Services
2025-12-03
Company data provided by crunchbase