CARS Protection Plus · 1 day ago
Claims Adjuster Level II
United States
Full-time
Remote
Mid LevelCARS Protection Plus is seeking a Claims Adjuster II to play a key role in adjudicating multicomponent, moderately complex claims. The role involves evaluating claims, verifying service contract coverage, and ensuring timely and accurate claim resolution while providing high-quality customer service.
Automotive
Responsibilities
Evaluate and process automotive claims in accordance with company guidelines
Communicate effectively with service providers and customers to gather necessary claim information
Utilize automotive parts knowledge to verify and approve the necessity and cost of repairs
Maintain accurate records of all claims and interactions in the claims management system
Provide exceptional customer service and support to all stakeholders
Answer incoming claim calls within a 30 second average or less
Effectively manage timely opening, handling, and accurate completion of all claims
Effectively utilize all tools, technologies and reference material leading to accurate claim decisions
Verify the best pricing for parts and labor times while avoiding unnecessary labor overlap
Maintain a proactive approach with the handling of your workload, especially during peak volume situations
Participate in ongoing training to enhance expertise in automotive systems and parts
Qualification
Required
High school diploma or equivalent; further education or certification in automotive services is a plus
Proven experience working in an auto parts store or similar role with substantial knowledge of automotive parts
Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc
Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
Understand and execute instructions furnished in written, oral, or diagram form
Use Microsoft software effectively (Word, Excel required)
Strong organizational skills
Company
CARS Protection Plus
CARS Protection Plus maintains an A+ rating from the BBB because of its dedication to providing the best protection plans.
Founded in 1998
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2015-12-31Acquired
Company data provided by crunchbase