Switchfast Technologies (Acquired by Ascend Technologies) · 1 day ago
Field Engineer
Little Rock, AR
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $55K/yrSwitchfast Technologies, now part of Ascend Technologies, is seeking a Field Engineer who is a disciplined, self-motivated IT generalist. The role involves providing onsite technical support for desktops and systems, troubleshooting network issues, and interacting with clients to ensure their technical needs are met.
Business DevelopmentConsultingInformation Technology
Responsibilities
Responsible for onsite rounding at the client’s location(s) responsible for technical support for desktops using Microsoft Windows or MacOS
Provide first level onsite systems support for various Microsoft products, third-party software, and cloud applications
Provide hands-on system and network support serving as an onsite resource assisting with performance or outages when needed
Onsite tier 1 technical support at the network level: WAN and LAN connectivity, firewalls, and security
Assist client with remote access solution implementation and support including VPNs and Remote Desktop Services
Provide recurring on-site maintenance and end-user support
Manage multiple issues concurrently with successful results
Effectively track status and time in ticketing system
Update technical documentation as needed
Troubleshoot and manage escalations from the help desk, project team, and managed services group
Regular communication with clients, keeping them informed of incident progress, upcoming changes or agreed outages
Taking support calls live for immediate triage
Relay client observations to Client Relationship Managers and Technical Account Managers regarding opportunities to increase efficiencies for the client
Other responsibilities assigned by management
Qualification
Required
Ability to interact with varying levels of associates (CEO down) translating technical jargon to a consumable message where the client understands the business impact
Detailed oriented and must follow through on tasks deliverables
Good communication skills comfortable engaging with various levels of leadership
Good documentation skills
Strong time management skills
Knowledge in all supported Microsoft Desktop Operating Systems Windows 7-11
Knowledge in all supported Microsoft Server Operating Systems 2008-2021
Strong oral and written communication skills
Ability to switch tasks frequently
Intermediate skills with Microsoft technologies including AD, Group Policies, Office 356, Exchange, and Microsoft Hyper-V
Solid network troubleshooting skills: TCP/IP concepts and LAN/WAN issues
Experience troubleshooting issues related to DHCP & DNS
Experience and familiarity with firewalls, routers, managed switches, wireless controllers and WAPs
Experience with malware remediation
High School diploma or GED equivalent is required
Preferred
Associate degree or higher with a focus in Computer Science-related field is preferred
Experience with ConnectWise and Kaseya is a significant advantage
Mac/iOS Experience is desirable but not required
CompTIA Certifications such as Network+, Server+, or Security+ are helpful
Benefits
Health, dental, and vision insurance
Retirement savings options
Flexible time off (FTO)
Professional development opportunities
Company
Switchfast Technologies (Acquired by Ascend Technologies)
Switchfast Technologies was acquired by Ascend Technologies in May 2021.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-05-04Acquired
Company data provided by crunchbase