Stange Law Firm, PC · 18 hours ago
Client Intake Director (Clayton, MO)
Clayton, MO
Full-time
Onsite
Director/ExecutiveStange Law Firm, PC is a fast-growing family law firm with an immediate opening for a dynamic Client Intake Director at their headquarters in Clayton, Missouri. The role involves providing strategic support to the client intake department, ensuring timely responses to potential clients and managing the scheduling of consultations.
FamilyLaw EnforcementLegal
Responsibilities
Oversees and/or communicates with potential clients, by phone, e-mail and through online chat feature, in an attempt to raise retentions for the Firm
Promptly takes and responds to potential client inquiries and follows-up with potential clients who do not hire the firm at the first initial consultation
Accurately maintains and updates the firm’s conflicts software (including but not limited to NetSuite, CaseFox and/or any other conflicts software the firm is using) ensuring that all information is correctly entered
Sends daily conflict emails to all attorneys at the firm for all potential client appointments sent the next day
Provides complex analysis on a regular and ad hoc basis that includes retention rates for the Firm, the various offices and individual attorneys
Coordinates and schedules potential client appointments for attorneys at the Firm and notifies the attorney of the same
Confirms potential client appointments the day prior to each appointment
Ensures that maps and/or directions are provided to potential clients of the Firm for scheduled appointments
Obtains the name of the opposing party prior to potential client appointments in coordination with the Director of Administration and Partners and ensures a conflict check is performed prior to each initial consultation
Works closely with the Partners and Managing Partner to identify, evaluate, and understand overall Firm retention of new clients designed to drive an increased number of new clients
Prepare and distributes out weekly case division updates and tracks retention percentages
Determines and recommends potential enhancements to the new client retention process as deemed appropriate
Performs all the responsibilities and duties of the Client Care Director when the Client Care Director is absent
Performs special projects as needed
Shall attend and participate in operations meetings, including to discuss client intake matters
Supports the Firm’s goals through productive teamwork with other employees and developing strong relationships with current and prospective clients
Ensures all client intake employees follow applicable Firm policies. Thoughtfully addresses any minor infractions by client intake employees in his/her discretion, and reports any major issues or violations directly to the Managing Partner, Partners, and Human Resource Director and makes recommendations to the Firm Management Team regarding addressing any major issues or violations
Participates with Partners, Human Resource Director, and Managing Partner in personnel matters/human resource matters as needed
Performs any other reasonable task as determined or requested
Supervises the Client Intake Assistant Director and any other assistants in client intake
Qualification
Required
Proficient in PC Programs
Moderate typing skills (45 wpm)
Excellent verbal (both via phone and in-person) and written communication skills
Excellent attendance/punctuality
Preferred
College degree in communication, business management, legal studies or related field
Law firm experience a plus
Benefits
401(k)
401(k) matching
95-99% Employer Paid Health Insurance Medical Plan for Employees Depending On State, Plus Buy-Up Options!
Health Saving Account Options
Dental Insurance
Vision Insurance
Paid Time Off (Accrued Vacation, 5 Paid Sick Days & 3 Personal Days)
9 Paid Holidays
24 Work-From-Home Days
Take Birthday as Paid Leave
Company paid laptop
Company
Stange Law Firm, PC
Legal problems can affect families profoundly.
Founded in 2007
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kirk C. Stange
Founding Partner/President
Recent News
bloomberglaw.com
2025-11-19
Company data provided by crunchbase