Come and See Foundation · 1 day ago
User Researcher
Colorado Springs, CO
Full-time
Onsite
Mid Level
4+ years expThe Come and See Foundation is dedicated to supporting and expanding the global reach of The Chosen, the first-ever multi-season television series about the life of Jesus Christ. The User Researcher plays a key role in informing product, design, and engineering decisions by bringing a deep understanding of user needs, behaviors, and experiences, collaborating closely with various teams to ensure research insights are actionable.
Non-profit Organization Management
Responsibilities
Collaborate closely with the product team to align on research goals, outcomes, and align on research questions
Recommend the most appropriate research methods and tools that will help meet the team’s goals, timelines, and desired insights
Identify and recruit participants and number of participants that will most appropriately help the team gain valuable insight into the questions being asked and sought out
Lead and conduct research studies across different stages of the product lifecycle using up-to-date methodologies, tools, and with statistical significance
Recommend, create, monitor, and update customer satisfaction surveys
Responsible for the management and deliverables of new and current research vendors
Clarify and identify patterns of thought, words, needs, or other behaviors that will help inform product decisions from conducted user research
Create research artifacts (e.g. – weekly/monthly reports, research project findings, executive summaries, presentations, opportunity maps, etc.) that can be shared among the product team or internal stakeholders
Inform direction and connect insights to product team and organizational goals and identify areas of opportunity
Present findings in clear and compelling ways using storytelling, graphics, and data visualization
Conduct ongoing CSAT surveys across platforms and provide insights, monitor changes and communicate findings to broader team
The User Researcher will be conducting research with individuals around the globe to ensure they are representing a variety of people groups viewpoints
Bring valuable insights, point of view, and discussion topics to product team, client, and stakeholder meetings
Represent the diversity of our users (by platform and locale) during product team, client, and stakeholder discussion
Triangulate customer voice across app store reviews, CSAT responses, user feedback, social media and customer support tickets
Qualification
Required
4-6 years of experience in user research field
Bachelor's degree in psychology, human computer interaction, design, or related field
Proven experience working with product teams and conducting research with global audiences
Experience working with a range of research methodologies
End-to-end research proficiency – from planning to presentation
This role may require occasional travel throughout the year
Proficiency with user research and collaboration tools (e.g. – Userlytics, Optimal Workshop, SurveySparrow, Figma/Figjam, Miro, etc.)
Establish a reputation with the team and stakeholders as the authority on representing our users backed by insights and data
Excellent communication, storytelling, and presentation skills
Ability to work independently and collaboratively on teams
Strong analytical skills, ability to connect dots and derive themes from complex and nuanced information
Must be self-motivated, proactive, and passionate about our users
Company
Come and See Foundation
Come and See is a 501(c)(3) established by a group of passionate believers and experienced professionals to come alongside The Chosen to grow its reach and impact globally.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
C. Ryan Dunham
Chief Operations Officer
Company data provided by crunchbase