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Dollar General · 19 hours ago

SR MANAGER, OPERATIONAL EFFECTIVENESS

Goodlettsville, TN

Full-time

Onsite

Senior Level

6+ years exp

Dollar General is a company committed to serving others and values the unique strengths of its employees. The Senior Manager of Operational Effectiveness will manage projects aimed at improving employee engagement and operational efficiency, particularly in high-risk markets, while collaborating with leadership to resolve market issues quickly and effectively.

Retail

H1B Sponsor Likely

Responsibilities

Take action to stabilize high risk markets

Must be able to travel within 24-hour notice and stay in locations for weeks at a time

Conduct training on both operation and engagement topics

Work with leadership in markets to resolve market issues quickly and effectively Data Measurement & Problem Solving

Analyzes and gathers data to evaluate and diagnose global/market issues using internal and external metrics

Assists in root cause analysis in broken markets at efficiency and leadership levels

Ability to communicate effectively with large groups of employees and gain their trust

Presents and answers questions in focus groups, training sessions for multiple levels

Work with large amounts of data and filter down to most relevant

Schedule and handle logistics while in high-risk markets that include lodging, meeting Rooms and outside council

Quickly identify potential drivers of operations/engagement problems in store locations

Help develop creative solutions to identified problems in markets and give constructive feedback

Excellent communication skills and able to connect with employees on many different levels

Build relationships with teams in a short duration, building trust and opening lines of communication

Ability to communicate effectively with executive leadership and deliver quick/concise message

Manage and lead focus groups, training sessions and present findings and solutions

Help create and execute programs/strategies and implement plan for rollout to enterprise

Lead multiple priorities and projects simultaneously while organizing and scheduling other events

Prioritize projects based upon solution impact, time to implement and/or direction from leadership

Strong communication skills—both written and verbal

Ability to partner, coordinate and discuss solutions

Proven track record of producing results and meeting or exceeding objectives

Proficient knowledge of DG processes and programs

Proven track record of employee engagement practices and or solid communication skills

Must be proficient in Excel, PPT and Word documents such as presentations, pivot tables, and collecting large amounts of information and compressing into actionable data points

Qualification

Data analysisEmployee engagementProject managementExcel proficiencyPPT proficiencyWord proficiencyCommunication skillsProblem solvingTraining skillsLogistics coordinationRelationship building

Required

6+ years' experience in related field with 3-5 years in a supervisory role